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Question about AMD eMachines Desktop System w/ 17'' CRT Display, 2.0 GHz Athlon 64 3000+ (W3400)

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Computer freezes when i try to print items

I have 2 e-machine computers both have the same problem. When i try to print anything from them with my epson printers( R300 & R360)both these computers freeze and then i have to restart them. I have installed the correct drivers from the Epson cd supplied with them and i have tried various usb leads and different usb ports. Any thoughts would be very helpful. Many thanks, Braggy

Posted by braggy on

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My solution is to enter bios on both machines and disable lpt printer port and serial port these arn't that inportant then in windows device manager see if there is any triangles with yellow question markks against them next uninstall drivers to printers then re-install them if you have not got spy-ware on board go and get get yourself one and virus killer the 2 programs I use are AVG - Webroot these are brillent programs they stop alot of nasties run these then re-try printing from printers. good luck

Posted on Aug 14, 2007

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Scans stop at 99% and make the entire prog (all in one software)not responding as well as printer freezes between a double sides printing (after finishing the pages on one side)

You've tried to uninstall and reinstall the printer driver of your printer. But still no luck. The printer still won't print. Or it would say printing but it won't finish printing.

You can try these steps:

1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

Optional***
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
HKLM\System\CurrentControlSet\Control\Print\Monitors
HKLM\System\CurrentControlSet001\Control\Print\Monitors
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
*****
7.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Printers

HKLM\System\CurrentControlSet001\Control\Print\Printers

8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver

good luck :)

http://tinyurl.com/yddyuw6
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in the event it doesnt, you have a bad driver or new software on the drive. to correct this go to gateway.com select your model and download any recent updates including the bios. also uninstall any new service packs or software you had loaded recently.

reboot machine and see if you have the same error.

if this continues or it froze in safemode you could have two problems,

1. Corrupt OS files, the fix: Restore Machine after backing up data.
2. GPU having issues and heating up to the point it turns off, the fix: Local repair shop or Gateway replace mobo or local repair shop reflow board.

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Paper wont load

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Check item 1:
The cable may not be securely connected between a printer and a computer, or be about to be unconnected.
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If a USB hub is used, connect the printer and the computer directly.

Check item 2:
Print jobs may be queued.
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Check item 3:
The computer settings may not be corrected.
Check the computer settings. How to confirm the computer settings (Windows)
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