My mp3 is not recognized

I tried every single way to get back my mp3 to a normal function, but there is no way to make it responde. i cleaned it up,i formatted it, i tried to upload a firmware, but it was impossible because it is not recognized in the computer.

Sil_sc Sep 28, 2007

what did you do then, bought a new one?
because i do not what to do. i would like to know if there is another place where i can send it to be fixed, because creative can not help me.

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55 Answers

This problem is due to a bad motherboard. Specifically, a chip on the board--the ROM chip--is damaged. Sensitive little bugger. And it can't be replaced; the whole motherboard has to be replaced due to the intricate micro-sized soldering work. You'll need to have the Zen serviced. Scroll down on this page to the Repair Service box, enter your zip code, and walla, a list of repair services to choose from.

Posted on Sep 29, 2007

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