I tried every single way to get back my mp3 to a normal function, but there is no way to make it responde.
i cleaned it up,i formatted it, i tried to upload a firmware, but it was impossible because it is not recognized in the computer.
This problem is due to a bad motherboard. Specifically, a chip on the board--the ROM chip--is damaged. Sensitive little bugger. And it can't be replaced; the whole motherboard has to be replaced due to the intricate micro-sized soldering work. You'll need to have the Zen serviced. Scroll down on this page to the Repair Service box, enter your zip code, and walla, a list of repair services to choose from.
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You will have to get a step up transformer. The voltage and cycles per minute is not sufficient to power your MP3 player from across the pond. Here is one example of what you need. http://www.radioshack.com/product/index.jsp?productId=2104179 You can get one at a local electronics store in your area. What the step up transformer will do is increase the voltage and cycle per minutes to sufficiently power your MP3 player. With out that nothing can be used from across the pond over hear period.
It is in Sabbath mode, used for Jewish holidays. Anyway, hold the cancel button for 3-5 seconds and it should revert back to normal operating mode. It will still bake in Sabbath mode but will not display anything due to the laws regarding observation of the Sabbath
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Connect your mp3 player to the computer.
Open the Philips Device Manager
Run the Repair function.
If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager.
If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store).
you mentioned that your Vista computer does not recognize your device. Please try a different port preferably on the back and see if the device detection icon comes up in the lower right corner of the screen. If it does not please try another computer. if that still does not work it is possible that the MP3 is defective, although do respond with the results so that we can try to look at some other avenue of solutions.
But have you tried resetting it???
Could be that the lock mechanism got activated, and it doesn't respond to the hold/lock button anymore.
Does the lock button action feel normal or sticky/too loose/not like it used to be?
If so try opening it and give it a clean.