I've been using the scanner part of the all in one extensively (to scan in over 750 photos). The scanner has been working fine. I was able to preview, adjust the photos, scan and save to the computer.
Then suddenly last night I started receiving the error: The HP imaging device could not be initialized. An error has occurred communicating with the device. Make sure that the device's power cord and cable are properly attached and plugged in. Refer to HP service and support on the web for more help with this error. The scanning software might be installed improperly or their might be a device conflict.
Nothing has changed on my computer - no new software or hardware has been added. I unplugged and replugged the printer in numerous times. Turned the computer off and the printer off, unplugged it and left it undone for 20 minutes. Still receive the error. The error occurs after the scan appears to be complete but before the actual save to a file occurs.
The only thing I haven't done is uninstall the printer software and reinstall it.
Any other ideas?
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Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)
If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).
The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.
I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.
Cindy Wells (who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)
"Unplug the Scanner cable from the computer.
"Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the Scanner.
"then you can connect the Scanner and and try to Scan.
When you scan the picture, make sure you do a preview of the scanning surface in the scanner software first, then select the region corresponding to the picture only, after that, select "scan" in the scanner software.
The new PC was Vista and the CD that came with the scanner completed loading a driver without complaint. However, a new driver was needed for Vista. After downloading the new driver from Epson, uninstalling the old driver and installing the new driver, it worked.