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Hi, The paddle should turn freely by hand with the bread pan out of the machine. Make sure the pan is inserted in the machine correctly. If the motor shaft turns but the paddle doesn't then the sealed bearing that the paddle rotates on has failed and is frozen so the paddle does not turn.. You may need a new bread pan. Hank
These are the guys you need to contact;
http://www.sears.com/sr/misc/sears/custserv/[email protected]@@@[email protected]@@@&BV_EngineID=ccigaddlflgehgjcefecemldffidfmm.0&vertical=SEARS
Hope this helps :)