After the modem lost power, it refuses to re-connect to Timer Warner Cable's network.
The little power light is on, but none of the others are.
I have tried (a)disconnecting and re-connecting all the cables and (b) resetting the button on the back, but no joy.
TWC will come out to "fix" it, but in the meantime I'm without internet and telephone for 5 days.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has answered 20 questions.
Re: Re-starting a ARRIS modem after a loss of power
You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset:
- unplug the coax cable from the back of the modem
- Push and hold the "reset" button in for 15 seconds
- Allow the modem 30 seconds to reinitialize and then plug the coax cable back in.
Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
First, click the Start Menu, and select Run. Next, type ''cmd'' into the box and click the ''OK''
button. Finally, at the prompt, type ''ipconfig'' and information about your IP Address will be displayed. If doesnot get the IP, reset the Modem ,disconnect the power cord by 40 seconds, and then with small pencil erase click the small button , for add reset. and try again. If the problem is fixed good. If not please open network connection, select the network troubleshooting and fix it. God bless you
Unplug the ISP modem completely, power, and cable. There might be a recycle (a quick push) on the modem as well. Some modems have a battery backup and will stay lit, if not connect the power, reboot and then connect the cable. The modem may take a while to fully reload after reconnecting. Then do the same with the router. Only do a quick push. Holding it in will clear custom settings on the router.
You should have green on both the modem and the router now. If not you have this to inform the ISP of your troubleshooting. GL
What you're missing is that ALL the PCs will be connecting THROUGH the router to the Modem. Unplug the PC network Cable from the modem, then plug a network cable from the router's INTERNET port into the modem (where you removed the PC's network cable). Now, plug the PC's network cable into one of the ports on the router (usually 4 or more, marked 1,2,3,4. Think of a Router as a "splitter". It connects to the Modem, then several devices connect to the Router, some of them by wire and some by Wi-Fi. So your desktop PC is connected by wire to the router and your laptop PC is probably connected by Wi-Fi (wire is an option, as well). The Router sorts out all those signals and communicates with the Modem. Sound reasonable?
If you meant you lost the power cable, then you should contact Arris to buy it. If you mean you lost your router that was hooked with the Arris modem, the you can buy any router for house like D-Link, Linksys... and get it configured to work properly with the Arriss modem where you buying at.
Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc
do a hard reset on your router, and try again. After the hard reset plug your modem into the router but disconnect the power and reconnect the power after 10seconds. Other than that, Dlink tech support should be able to help you solve the problem.