Ricoh scan email

It is a problem with the network connection, if you are using scan router recheck the configuration settings in case of scan to email check connection with smtp server, port no. ssl on or off and do the connection test, check mail server authentication, rest assured it is not a problem with the machine or GW controller.

Ricoh scanner uses a email account to send the scan to email. That email account has the wrong password on Ricoh settings, probably someone changed the password and now needs to be updated. I hope it helps.

You can send fax from your computer by installing a driver (LAN-FAX driver). You can download it from the web site of Ricoh.com (it is free).
About the scanner you need to decide if you want to do scan-to-folder or scan-to-email.
In all cases you need to create users so you can have a destination to send your scanners.
If you need any specific help reply to me and i will give the help you need.
See you

You don't specifically say, but I'm going to assume that the machine was scanning to this email and then it stopped.

First, does the network operation outside of scanning to email work? If you can still print to the device or access it via the web interface your machine is still on the network. Power off the machine (for your Canon device this is on the back right corner of the machine). Maybe a reboot will fix it. If not remember that powering the machine off does not power down all of the circuit boards. Try the "Japanese reboot" and unplug the machine from the wall.

Do destinations not directed to yahoo.com work? If other destinations still work, then the copier did not change, the destination requirements changed. Maybe your spam filter has decided the copier is not an approved recipient.

If this still does not get you scanner love...

The bad news is that the copier does not care if the email address you are sending to is bad. The copier throws the email to heaven (your outbound SMTP server) and its done. You will get no failure on the machine, you will just not get the mail on the other end. If your machine gives you a failure to send message its because you failed to make your outbound mail server happy.

Whatever mail server you were using almost always uses an outbound user name password combination to permit outbound email to leave the machine. Did the user account associated with the outbound SMTP server change or get disabled?

Is the outbound SMTP passing through the yahoo.com, hotmail.com, gmail.com, etc mail server? If your answer is yes, check with those providers to see what their new outbound SMTP requirements are. There is less than a 0.1% chance the copier changed its settings and caused a failure. Yahoo changed.

If you were scanning out via a yahoo freemail account you have just discovered why in my years of setting up scan to email on several manufacturers lines of copiers I learned not set up scan to email using yahoo, hotmail, gmail etc as the outbound mail server. Inevitably one day these providers will change the setup required to scan to email. Or they will change their spam filters. They may not tell you when they plan to change it. They may not admit they changed it. The support person you contact may not know that it changed. They will not support you after they change it. They changed it specifically to reduce the undesired use of their mail servers (i.e. spam). When you call and ask them what the new settings are as often as not they ask if you can send and receive email from your web browser. If the answer is yes, they don't care if your email client works. They don't care if your copier scans to email. All they guarantee in their terms of service is that you can send and receive email form their web based mail interface.

I'm sorry if this sounds harsh, but after 10 years of fighting the man I no longer attempt to set up scan to email sending out through a third party or web based mail server. I tried many times to accommodate customers with free mail based email. Only to reach the day when that free provider would change the outbound SMTP settings and I would get a hundred calls from customers who told me my machine was broke because scan to email no longer worked.

for this to go to email you will have to enter the administrators email address the document is going through this can be found by going into the user tools(123 button) then system settings and file transfer at the bottom there is a tab for administrators email address enter it here and it should allow the emails to got through.Good Luck

The wireless network (router) has a different IP address, than your 'hard-wired" connection, so the destinations will need to be re-programmed to match the new IP address of your server (or individual workstations), depending on how it was set up.

I have a Canon ir 3045 copier. I had sucessfully scanned two documents but the third scanned document (107 pages) was not emailed to me. When I click on press details, the job type reads #801. how do i retrieve the document?

What model? If it has a touch screen do what it says: In "scanner mode" touch the "status" button on the screen..all scans show up with the status.Touch the appropriate scan, and touch "delete" (or cancel)

You must program the email addresses in the machine address book, so that you will have a destination list to scan to email.
You can also try to scan by pressing the Scanner button to access the scanner function and input the email address manually by selecting manual, and then press the Start button to scan the document.

Joe

its not connected properly, you need to check destination, passwords, users names etc.

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