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Question about Breville SK500XL Stainless Steel Cordless Electric Kettle

2 Answers

Problems with Breville SK500XL Stainless Steel Cordless Electric Kettle

I poured water into my kettle while the element was hot, it made a clicking noise and never worked again. I'm thinking fuse? Are these problems able to be fixed?

Posted by Kraemiller on

  • Anonymous Mar 12, 2014

    Followed instructions, kettle not functioning
    Will return please refund cost via Debit card

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2 Answers

Cryptic

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There's a thermal cutout that trips if the regular safety switch isn't enough. According to the manual, if the thermal cutout trips you have to send it back to Breville for servicing.

That may be what happened, if just letting it cool down and trying again didn't work.

Posted on Mar 15, 2015

  • Cryptic
    Cryptic Mar 15, 2015

    This site won't let me add additional information. There is one thing you can do-- the regular safety switch is supposed to reset when you take the kettle off the base and then put it back on. It is possible that it has gotten gunked up. Look inside the socket on the bottom of the kettle, you may see two white plastic levers. Give 'em a gentle poke with a pencil eraser or something like that and then put it back on the base. It may then work.

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You need to change out the heating element.For electric kettle, alway remember to fill up water before you turn on the kettle.never poure water while the element was hot.hope it help.

Posted on Aug 13, 2007

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I had this problem recently; I think my kettle have accidentally been turned on empty. The kettle has a safety for that, described as follows in the manual:
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Then they go on to tell you that there is an additional thermal cut-out, and if that is tripped, you have to send it back to Breville for servicing. However, it might not be that bad-- it wasn't in my case.

The heating connector and control is made by Otter, here's information that I was able to find about it on their website (Otter A1 and CS7 control and connector-- I think the kettle actually uses a CS4 connector, but the thermal cut out isn't described on that data sheet):
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http://www.ottercontrols.co.uk/support-downloads/domestic-data-sheets

So what does this mean to you? If you look at the bottom of the kettle jug, there is a circular indentation that slots into the base. There are two white plastic things which I believe are part of the "latch out" described above in Otter's documentation. If you see them sticking out, they may be stuck in position instead of resetting as they should. Use something like a pencil eraser to gently poke them so they unstick, then put the jug back on the base. That should cause them to retract, and at that point your kettle should work again.
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