Computer I have just bought the above scanner. I have installed both cds. When I attempt to begin scanning, my computer tells me that it cannot find the scanner and/or make sure it is connected and switched on. I have tried and tried with no success. I was told that if I took off my other scanner it could work as XP gets confused!!! Have you any other suggestions please? Thanks

3 more comments
brehaut Aug 17, 2007

have tried it and nearly everything else including diconnecting our other scanner. It loads and is documented in device manager as being in working order. The icon at bottom right of screen shows red cross it. Looking in programs the icon is OK. So I really do not know what to do next.
Any further suggestions would be very welcome.
Thanks
brehaut Aug 17, 2007

see above see above
brehaut Oct 04, 2007

with a little bit of luck - found how to work it.
Now 2000 slides later I am experiencing non responsive message more often than not. Even when I only have Page Manager on, there is no improvement. Has anyone any ideas?
Thanks
John
sarah_pal554 Jan 12, 2009

This is the dumbest solution I ever heard of
Anonymous Feb 14, 2009

When I first tried to install my Plustek 7200 scanner, Windows XP recognized the unit and I was able to install the soft ware. Because I was not able to find my power adapter, I ordered a replacement and uninstalled the the software, intending to reinstall everything from scratch. Now, with the proper adapter, Windows XP will not recognize the unit and I am unable to install the installation software unless it recognizes the new hardware. I have followed the Quickstart intructions to the letter to no avail. Any answers????

1 Answer

Gareth Cockram

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661 Answers

If the Scanner was plugged into the computer before the software was installed, the computer does not know what to make of the unknown device, (which it cannot identify). This is why it is recommended that the software is installed before connecting a camera scanner or printer. If you check in "Device manager" you may find unknown devices listed under "Other devices" if you remove these and then disconect and reconnect your scanner, it should then detect the scanner correctly.

Posted on Aug 14, 2007

Gareth Cockram Oct 04, 2007

it is possible that the scanner is trying to draw too much current from your USB ports (when connected with everything else, Have you tried a powered USB hub (one with a plug top power supply)

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