Mp3 player what wont my mp3 player turn on ? every time i do try to turn it on it either says key locked shut down and if i every do get to see anything else its the main display sansa disk but thats it i tried to chargeit to see if that helps but it does not what should i do ???

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If it isn't the 'hold' switch then there is something wrong internally. if you wanna try... sandisk ran me through these troubleshooting steps, hope they help. do one at a time and see if you get a result -Reset device take out battery hold power button for 30 count put battery back in turn device on. -Upgrade firmware Go to website, download firmware update This was the URL at the time of writing this http://sandisk.com/Retail/Default.aspx?CatID=1376 or try http://sandisk.com/Retail/DriverDownloads.aspx Install according to instructions. let the device reboot. -Format memory. turn hold switch on, orange should be visible hold pause/play button and press power. click forward button when the screen comes up. let this run. after reboot flip the hold switch off.

Posted on Aug 30, 2007

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