Hi! We've had our laptop for less than a year and I'm not sure if it is defective or not but I came home after work to use it and opened it and the screen had a small crack in the uppper corner. Recently this crack has grown and taken over the whole screen and we can no longer use the laptop. We are not sure if this is covered by warranty or not since we just bought the laptop this year brand new, or what we can do. We've looked around at new screens but cannot find one less than $291.00. We don't really want to have to spend anymore money on this laptop and hope that this would be covered under the warranty. Please let us know! Thank you!
The only way to see if the laptop is still under warranty is to contact Toshiba directly. They have a warranty information site online at:
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Hi Elizabeth it sounds to me as though the cable which connects the screen to the mainboard has become damaged or worked loose. You will need to take the laptop to bits to check that the connection is secure, or to replace the cable. Hope this helps.
You screen is cracked. It will require replacement.
If it's not the screen, then it's the LCD lamp, which is generally just inside/beside the joint of the screen (where it meets the laptop body). You can try tapping the area gently, to see whether it falls back into place, but if you've got permanent colour defects, it's probably a broken LCD.
The BEST solution is to buy a new set of plastics for the laptop. I have techniques for repairing such an issue, but it's complicated and requires a lot of skill and practice. If you can find an identical unit on ebay or something that has a cracked screen or is otherwise defective, these defective units make great homes for working laptops!
First thing to do is to test the screen. Also you have not mentioned if there is any cracks or damages.
Plug the laptop to an external monitor (any type will do). If the display on the external monitor is OK then it means the laptop screen is damaged.
If the display on the external screen is the same as the laptop then the problem is internal with the graphic chip or the video contacts.
this laptop is not that old since acer released this model last year. Check you warranty status on it. Some acer laptops come with two year warranty. Check the laptop carefully, if there is no sign of physical damage, (cracks, chips ...) then take it back as a warranty issue.
Good luck please leave comment, vote if this helped.
It would physically be in the LCD screen of your computer. If the monitor is working fine therefore there is nothing wrong with the video processing output or the drivers in the operating system. It would be in internal crack on the LCD or a loose connection with the LCD screen and the motherboard.
Its best to have your laptop checked by a service technician and dont just disassemble it by yourself to prevent accidents. Worst case is that the LCD needs to be replaced if really found cracked/defective.
Hope this helps.
Probably not as a cracked display usually results from dropping or sitting something heavy on the unit.
If it just cracked under normal use, then this would be a defect and it should be covered under your warranty. The only sure way to know is to take it in and try your best to convince them that this is covered under your warranty.
FYI, the warranty is probably from the manufacturer, unless you got some extended warranty through Best Buy? Otherwise the stores responsibility varies from state to state.