Can you copy a document under the glass? B&W and color?
Are you using Dell Series 5 ink cartridges?
Unplug the printer from the wall. Now remove the power brick from the back of
the printer for 60 seconds. Plug everything back in. This will reset any error
messages the printer has.
Power on the printer. Open the printer and take out the Dell Series 5 Black
cartridge. make sure all the tape is off the cartridge and put the cartridge
back in. Now do the same for the Dell Series 5 color cartridge.
Close the printer. It should print an alignment page. Any error messages?
Black cartridge = black side(left side) color cartridge = color
Photo cartridge = black side(left side) color cartridge = color
Dell Series 5 ink cartridges have a sensor in them that cannot be reset.
Article on refilling Dell ink
Dell Series 5 ink cartridges can be purchased at Staples, Walmart or
If these ink cartridges are new, then take them to the place of purchase for
a refund or replacements. If they're old, then try purchasing a new Dell Series
5 ink cartridge.