Dell 964 Just replaced both the color and black cartridges and the printer comes up with a message "alignment problem" take off tape, troubleshoot or clean. I have removed all the tape and it still goes immediately to "align" and comes up with error message above when it is fininshed printing the alignment

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Dell Master
1,363 Answers

Either there is a bad contact with one of the inks ( take it out clean the contacts w/ alcool),or turn it off open the printhead area and try putting it back to it's original place, which is usually on the far right.

Posted on Oct 04, 2007

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