Question about Dell Photo 964 All-In-One InkJet Printer

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Dell 964 Just replaced both the color and black cartridges and the printer comes up with a message "alignment problem" take off tape, troubleshoot or clean. I have removed all the tape and it still goes immediately to "align" and comes up with error message above when it is fininshed printing the alignment

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Either there is a bad contact with one of the inks ( take it out clean the contacts w/ alcool),or turn it off open the printhead area and try putting it back to it's original place, which is usually on the far right.

Posted on Oct 04, 2007

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Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

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It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.


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Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

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Power on the printer.

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


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1 Answer

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Are you using Dell Series 9 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

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Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side) Color cartridge = color side(right side)

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It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.


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