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You have to be in "VFO" mode. Your best bet on that extremely difficult to use radio, is to get "chirp" and the proper cable and program it via a computer. If you search on-line for "baofeng programming" you may find an alternate set of instructions. Your absolute best bet: throw that PoS away and get a Yaesu FT-60.
Please. Your question got truncated in the title, and was not asked in the details. So I have you asking, "However, when I..." and that this is occurring on your UV5R. Please respond with details and I will try to help you. I own the UV5R+.
There is an excellent owner's manual for the BaoFeng at Miklor.com/uv5r/userguide.
The problem I found with the programming software was with the driver that is included with the software. Google Baofeng software driver and follow the instructions on how to load as well as how to remove the non-working driver. If you don't remove the original driver, windows will revert back to the original instead of using the new driver. Good Luck!