Lens will not retract, and something rattles inside

Are you sure the battery still has enough power (even after charging) to let the lens motor do its job?
Are you sure there is no mechanical problem, you can see on the outside? Did anyone stop the lens, while it was coming out? Did anyone drop the camera, while the lens was out?
There cam be a lot of reasons, why a lens won't retract. Could be some force was used, also could be something just went wrong inside the camera. Like a gear that broke inside, or the motor stopped working. A contact failed and perhaps lots of other things.
If you already took out the battery, and reinserted it, and nothing changed, The only thing you than can do is after getting the battery out, is recharge the battery and then put it in.
If you have a spare battery, or you know anyone who has the same battery, try that battery. If nothing indicates a mechanical failure, and nothing helps, just contact the Canon Service Centre closest to you. First ask what a possible repair will cost. hen decide if you would like it repaired or you want a new camera.
New camera's are much better and cheaper than cameras last year.

There is a possibility that a bit of grit or debris has got stuck in the retraction mechanism or the lens has been knocked out of alignment.

The camera will have switches inside to tell it when the lens is retracted or extended and if it doesn't make contact within the expected time then it will give this error.

If the there is no warrantee or you dont mind voiding it then I would suggest carefully disassembling the camera and turning the retraction motor by hand to see where the problem is.

 

Please comment again if you discover anything.

Good luck

 

 

Hello

The problem is that the lens has become stuck in the barrel after dropping it. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Have you taken the lens off to try to empty the piece that is rattling?

what type of camera are you using? this happens on my compacts when the batteries are too low to actually retract the lens so the camera just gives up. try replacing with new fully charged batteries. if not, you may have something trapped inside the lens, try cleaning around the edges with a camera brush or use something to blow air inside and then try again

It problably a loosen tiny piece inside the barrels. Do not attempt disassembly, you can ruin the less. In NY you can get the repair information in BH.

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

Here's some things that you can do to try to correct it. They only seem to work for about 50% of lens errors, but they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

please check your manufacture warranty as my samsung nv10 comes with a 2 year warranty

I followed the directions contained in http://www.avh.dds.nl/Fix-Canon-SD600-Lens-Error/ and by disassembling the camera and turning the rotor just a little bit (page 4 of the instructions), it freed up the lens and it is now working perfectly! The camera had been put down on the lens as the lens was retracting and I assume that jammed the retract mechanism. While the camera was open, I blew out whatever dust/dirt was there (didn't see much). The fix took me probably 20-30 minutes, and I am very pleased with myself!

Do not try to fix it. Return under warranty- this should not have happened.