Photo ink cartridge isn t recognized

I have a Lexmark all in one, x9350. I bought a #40 photo ink cartridge for it. The pronter doesn't recognize it. I wrote to the Lexmark store but they told me they can't help me. Any suggestions? I bought the cartridge from the Lexmark store. Thanks!

2 Answers

Anonymous

Printer is telling us to check inside the printer for obstruction. This has been checked throughly and after pressing the tick it still will not print and comes up with the same message.The printer worked for two or three times and then it comes up with " check the printer for obstruction" We are unable to clear this message after checking the machine througherly. What solution do we have for this problem. NB It is impossible to contact your company after hours! Email [email protected]

Posted on Dec 14, 2007

Geraldine Watts

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390 Answers

Look in your printer manual or the pc manual for it and check to see if the 40 cartridge is actually compatable with your printer. You may have bought the wrong one. I would complain about the lexmark store to the main lexmark company because not only is that pure ignorance, they have a resposibility to sell the correct gear to customers, and to satisfy consumer rights. Always make sure the cartridges are the right ones first as once open many stores give you hell over replacement even with docket. Keep all dockets until next replacement (i stick mine to side of printer!) If it is the right cartridge, you may have a dud, in which case the store has to take it back, demand it!, or you may have to clean your heads with printer program or manually with solution and cotton buds (q-tips)

Posted on Aug 12, 2007

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