Paper Jam with no Jam

It`s possible you`re using too heavy paper, same problem´s with thin sheet´s?

You need the pick up rollers replaced. Call your service centre to replace pick rollers as these are feeding the pages crocked

Actually, if printer is new, printer can feed up to 350 grm. But if pick up rubber at paper feeder mechanics had distort/loose thickness, it can't. Try to use 210 gsm glossy paper. Or, if you wish to use 280 gsm, pull down paper while printer grab paper.

At the print driver there is a paper size selection before you print.Select the proper size and weight and it will work fine for you.

you can try to load your paper by the back of the printer. This problem problably arrived wen you taste a new heavy paper (too heavy?)

The card is probably too thick. Try cleaning the feed roller in the Sheet feeder to improve its grip. Check the GSM of the paper is within the spec of the printer.

hi dear

I had to reread your first post the mention of what to do with all the photo paper. I see you mean that you don't use matte photo paper you use matte heavy weight paper. I guess I mean that as a question! That is the only thing that works for me with no smearing problems. I haven't found one that is thick enough for a good feel. I used an avery matte paper that has a coating for photo but it just feels very light. Doesn't smear and looks sharp but very light weight. What brand do you use ?

post in me back
ok,thanks


cropp

hi doug

I had to reread your first post the mention of what to do with all the photo paper. I see you mean that you don't use matte photo paper you use matte heavy weight paper. I guess I mean that as a question! That is the only thing that works for me with no smearing problems. I haven't found one that is thick enough for a good feel. I used an avery matte paper that has a coating for photo but it just feels very light. Doesn't smear and looks sharp but very light weight. What brand do you use ?

post in me back
oke, thanks


cropp

HP recommends papers with ratings of at least 90 for brightness and 75 g/m2 (20 pound) weight. before u proceed....remove the rear access door to reveal the rollers.Take a slightly wet cotton cloth and wipe the rollers in the upward direction 4 times.Close the rear access door. now do as said - START -PRINTERS & FAXES -CHOOSE THE PRINTER ICON THAT HAS BEEN HIGHLIGHTED WITH A CORRECT MARK. - RIGHT CLICK - PRINTING PREFERANCES - PAPER/QUALITY TAB - CUSTOM -Create a new custom paper size that is dependable on the paper you are using - type a name & SAVE -ok -ok -try printing if the problem still insists the report back and do mention which tool you are using for the printout. if its heavy pearlized paper then i do not think th eprinter would accept it . it maintains its own standard weight to detect the paper.

Hi Fruitless, Last night I was tearing my hair out trying to get my R1800 to accept some Hahnemuhle Satin 310, and it was just passing through and passing through. About once in 20 trys it would finally print. I was in the middle of making up my own paper profiles for this lovely paper. Anyway, I gave up at about 1:30 am, and went to bed. Today I resumed my attack, and guess what fella, there is a solution. Pass this on to everyone. You did not say what version of Photo Shop you were using. I just got my CS3 a week ago, and if you are using it, you can open a photo for printing. Go to Printing Preferences Dialog Box, > click on Maintenance Tab, and then click on the Bottom button that is labeled as Printer & Options Information. The Printer and Options Dialog Box opens, and there at the bottom is a box that says Thick Paper right beside it. Select or check this box and enjoy yourself thereafter. I did not see this in the User's Guide, but knew there had to be an answer to this problem somewhere. No problems ever since. Best of luck.