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Try clr from a local supermarket.it comes in a green plastic bottle.wipe the burner generously but not soaking wet with it and turn the burner on the lowest setting.then use a metal scouring pad and LIGHTLY scour the burner.
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I navigated the SCHOTT website to find a solution and was able to find out how to properly clean my SCHOTT stove top. I would check the Ceran FAQ list to see if your question is answered before anything else.
magnetic gradeI have a SCHOTT Ceran glass ceramic cooktop as well, and soon realized that induction cooktops like this require that your metal cookware be in contact with the surface for them to heat up. Best cookware:
Cast iron pans
Any black metal pans
Stainless steel pans, if base is magnetic grade (magnet sticks to bottom)
Sorry to hear you're having trouble getting your cooktop clean.
You mention you are using a glass-ceramic cleaner but I would also suggest scrapping the stains with a NEW metal razor scraper. A cooktop scraper is similar to one you would use to scrape paint off your windowpanes at home and you can typically find them at a hardware store. The razor won't damage the surface like other abrasive sponges might. For best results, hold the scraper at approximately a 30 degree angle to the cooktop and protect your hands by wearing an oven mitt.
Also try using a Wieman sponge in conjunction with the cleaner on those stubborn stains.
As always, try to clean up spills, especially sugary ones, immediately when they happen, or get them away from the hot burner area and clean after every use.
Hope this is helpful!
I would first see if your friend has a special ceramic cleaner in his or her cleaning supplies cupboard. If you can't find a ceramic cleaner, the best thing you can do is use hot water to clean the surface. All-purpose cleaners (like Cif) can damage the ceramic glass so it's best to avoid using them.
Also, look in your friend's cleaning supplies cupboard for a metal razor scraper. Use the razor scraper to scrape off any burnt-on food or spills. Do this by holding the scraper at approximately a 30 degrees angle to the cooktop while wearing an oven mitt to protect your hands. If no scraper is available, don't resort to a knife or abrasive sponge as these could damage the ceramic glass.
When the cooking surface is cool, apply a few dabs of the ceramic cleaner (if you found it) in each burner area and work the cleaning cream over the cooktop surface with a damp paper towel. Then wipe down with water and dry with a clean paper towel.
If no ceramic glass cleaner is available, it is sufficient to wipe down with hot water and a soft sponge. Never use abrasive sponges or scouring pads on ceramic glass cooktops. Also watch out for corrosive cleaners such as over sprays, cleaners containing chlorine or ammonia and stain removers - these will just further damage the surface.
For a list of approved CERAN cleaners see here: www.schott-ceran.com
I want to say that since I posted my original problem with black spots appearing on the Schott Ceran top, I took pictures of the top and attached them to a complaint sent to Maytag. Approximately 3 days later, a Maytag representative phoned and offered a brand new top-basically stating that there is a fault with the tops. They would not pay for the labor to replace the top. My husband downloaded the instructions from Maytag website and installed it himself. These spots actually appear from within the surface and are not the result of a boil over, etc. The spots on my burner grew to the width of the burner. If you search the internet, you will see many others with the same problem with the Schott Ceran tops. I will never buy another!