my washer will not drain/spin. the drum does turn, but the pump blade will not rotate and washer just times out and shuts off. I let it sit for a week - power off (but still plugged in) and the pump was burning hot to the touch. Checked with volt meter, pump is getting proper voltage, but will not rotate. Standpipe is good, filter cleaned out. Dismantled as much of pump as possible and inspected for blockage inside the pump - but it's clean. Washer is 2 years old. Should I just replace the pump or get repairman out to check electrical?
Thank you for your help!
SuzyCue
my washer will not drain/spin. the drum does turn, but the pump blade
will not rotate and washer just times out and shuts off. I let it sit
for a week - power off (but still plugged in) and the pump was burning
hot to the touch. Checked with volt meter, pump is getting proper
voltage, but will not rotate. Standpipe is good, filter cleaned out.
Dismantled as much of pump as possible and inspected for blockage
inside the pump - but it's clean. Washer is 2 years old. Should I just
replace the pump or get repairman out to check electrical?
Thank you for your help!
SuzyCue
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check the pump,could have a sock or something stuck in it.usually i would say to check the lid switch,open and close the lid,if you don't hear a clicking sound the washer won't go into spin or drain but if you're hearing a humming sound that's the motor watch this video http://www.youtube.com/user/RepairClinic?v=DwV71h86Gxw it will show you how to get to the pump.pop off the two clips that hold the pump on and remove the pump just pull it backwards off of the motor shaft,now get a piece of wire and strip the ends on it,2 to 3 inches long,unplug the washer before you start to work on it,get your jumper wire and stick it into the wire harness that connects to the lid switch, don't plug it into the ground plug it into the other two wires not the green wire,i'm pretty sure it's the two outside wires and the green ground is in the middle,plug the washer back in and pull the timer out in the spin cycle,if the motor runs and spins you know something is stuck in the pump or the pump is bad,but just to make sure it's not the lid switch and it is the pump put the pump back on and start the washer again if you hear the humming it's the pump or before you pull the pump jump out the lid switch and see if it spins and drains,if it doesn't then pull the pump so you don't have to stick the bad pump back on the washer,all the lid switch is for is so the washer will not run in the spin with the lid open and some washers won't even agitate if the lid is open by using the jumper wire we are bypassing the lid switch to check the washer while it's apart.hope this helps and if you can let us know how you make out so if someone else reads this with the same problem it will help them out too.
The low humming sound is from the pump. Remove the 3 screws on the bottom panel and remove it to check the pump filter. Here is a video for the "Duet Sport" washer. This washer is about the same. This video will show you the process and in this video the problem was similar to yours.
Happy Holidays
The FixYa Team
Humming could mean a stalled motor. These machines also have a coupling between motor and gearbox which can fail. However, the pump is attached to the motor, so if it's not pumping it probably means the motor isn't spinning. Check motor and/or gearbox.....Nomess
The humming sound is most likely the pump running. Try this: Open the front panel by using a putty knife to push in the clips (2) at the seam where the front panel meets the washers top. With the washer in the spin cycle (you hear just the humming) pull the little hose off the left side of the outer tub, near the bottom. The washer will most likely begin to spin immedeately. If it does, this would indicate that the hose and the nipple it connects to need to be cleaned out. Gunk builds up there some times and then the air cannot escape back out, so the washer thinks it is still full of water, and thus will not spin. After cleaning those out, replace the hose with the tub empty of water. If the washer did not spin after pulling the hose, check the lid switch.
If you can hear a rumbling sound from the drum, then I would say that the main drum bearings have failed.
This is a major repair job, and not one I would recommmend you undertake yourself. as it involves a complete strip down of washer, and the cost is cosiderable.
Probably better to purchase a new washer.
Good luck.
Sounds like a water valve solenoid. The hot and cold water is controlled by solenoids that open and close. Try running just the hot and just the cold. If one or the other works, then the proble,m is a bad solenoid valve
You said,washer is full of water and will not spin. You hear the lid switch
clicking. When you start it on spin cycle and hear a hum, the tub moves a
couple of inches and then stops...shortly after it shuts off.
Some reasons this may happen Washer won’t drain or spinn 1. Is the drain hose clogged, or the end of the drain hose more than 72 inches (183 cm) above the floor? 2. Is the lid open? ............Also the lid switch can be faulty!! The lid must be closed during operation. 3. Is there excessive sudsing? Always measure detergent. Follow manufacturer’s directions. 4 If you have very soft water, you might need to use less detergent.
Sounds to me like the lid switch can be faulty!!Then it acts like the lid is open. Huuum
Hi It appears that-
You have a clogged water pump inlet filter. Normally located at the bottom of the machine there should be a 1"-2" disk that you need to rotate half turn to release. Be aware that a large quantity of water is likely to drain when you open it.
Good luck
my washer will not drain/spin. the drum does turn, but the pump blade
will not rotate and washer just times out and shuts off. I let it sit
for a week - power off (but still plugged in) and the pump was burning
hot to the touch. Checked with volt meter, pump is getting proper
voltage, but will not rotate. Standpipe is good, filter cleaned out.
Dismantled as much of pump as possible and inspected for blockage
inside the pump - but it's clean. Washer is 2 years old. Should I just
replace the pump or get repairman out to check electrical?
Thank you for your help!
SuzyCue
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