Motorola Mobility V557 Cellular Phone Logo
Posted on Aug 11, 2007
Answered by a Fixya Expert

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Motorola v557 applications locked

I loned my v557 to my daughter in law, some how she has locked the phone to where we can not get to the applications, when I called cingular they gave me some codes and they did not work so they told me the applications are locked I would have to send to Motorola they did not have access to them if the applications are locked. Is there a way to unlock this phone without sending it back to motorola? The phone when I go to any application such as settings it says enter code. The code is a 4 digit or something code and no code works not even the password or code she would use for locking the phone to others. So this phone is of no value unless i can get to the applications to enter her code or change the code or anything! please tell me there is help for this problem... Thanks

  • cescs Aug 13, 2007

    The service provider says I will have to send it to motorola because the applications are locked which will not let me into the settings that have the security. He also told me they did not have access to that code. Now, whether that is true or not I do not know. I did continue to research and found that if I click the = button to go into the menu it ask for a code and that is the one that I could not get past to go into the settings. I found that if I clicked the = twice it ask for the security code instead of the 4 digit code and I put the factory code there and it opened the entire menu where i changed all the codes and passwords to new ones that I can use. Thank you for the help. Also I do not have a razor phone so I could not check to see if my razor had a sim card like yours. I have the v557 which is just a flip phone not the razor flip phone. Again thank you for the help but I have solved my own problem.

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  • Posted on Aug 12, 2007
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YOUR CELLULAR PROVIDER CAN RESET YOUR CODE AT ONE OF THEIR SERVICE OUTLETS. SEE IF YOUR RAZOR HAS A SIM CARD LIKE MINE. POWER OFF PHONE AND REMOVE IT CAREFULLY AND REPLACE IT. SOME SIM CARDS (DEPENDING ON THE PROVIDER WILL RESET TO FACTORY SETTINGS.) gOOD LUCK

  • Anonymous Aug 13, 2007

    Glad to hear you susess. I am fortunate that my phone has a removeable sim card. All NEW phones have them built-in so you cvannot change providers.

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