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In the freezer side there is a panel in the back. behind the panel are the evaporators. over the evaporators are heaters you will find one of then broken from water dropping on it the bottom one was broken on mine. put a fan to the freezer and thaw it out. get the model and serial numbers and look on ebay.com. or there is a place called http://www.repairclinic.com/
These are not hard to change but above all UNPLUG THE FRIG OR THEY MAY PUT YOU IN ONE.
The defrost cycle is melting ice that will not go down the drain tube in the rear of the freezer. This can be a clogged tube due to debris, organic growths or ice blocking flow. What doesn't end up dripping into the fridge ends up freezing in the freezer compartment. Make sure the fridge is level or tilted back slightly.
Unplug the fridge from power. Remove the contents of the freezer and remove the ice maker, back wall plate and floor plate in the freezer section. Remove ice build up on the floor and tray in the freezer by thawing and soaking up water. Flush hot water (use a turkey baster to get at it) at the opening of the drain hose that is connected to the tray to thaw any ice.. once flowing to the evapraor tray under the fridge, mix up 1/2 oz of bleach and 4 oz of water and pour down the tube to kill any bacteria.
Reassemble and restock the freezer. Monitor the temperature of the fresh food (34 deg) and freezer (0 deg) compartments. If you notice the temperatures start to climb, there may be a problem with the defrost timer, terminator, etc. and may require a pro's help.
Hi and welcome to Fixya. Once the defrost cycle is started it deos not terminate until the 60 Deg. F thermostat closes and advances the defrost timer to start the compressor. If the 60 Deg F thermostat is not functioning correctly or intermittent the unit will continue in the defrost cycle by powering the defrost heating element. Essentially what it will do is act like a food defroster vs a freezer. This is not a difficult or expensive repair.
I would recommend that the defrost thermostat be tested for proper function. Personally I would just replace it and return the unit back to normal service.
Additionally it is possible that the defrost timer could be hanging or sticking in the defrost mode.
Should you call a technician to repair the unit I am sure he would recommend the replacement of both the Defrost timer and the 60 Deg F thermostat.
I would also recommend the same to you during in home repair service. Thanks again and hopefully you understand why it is performing as it currently is.
Try swapping the wires on the dual water inlet valve. Then
try the water dispenser. The water should go to the ice maker. This will tell
you weather or not the ice maker valve is working and if the line is clear.
The water inlet valve on the back of unit opens when the ice
maker needs water. If the valve doesn't seal good because of sediment or wear
it will continue to drip and when the water reaches the ice maker supply tube
it will freeze.You can take the water
line off the valve and watch to see if it drips.
your gonna have to let thr fridge defrost buy shutting it down because it soundsm like you have either a build up of ice it the vents in the back of the frezzer unit also check to see if you can hear the fan working in the frezzer if not that would be you main problem