Only prints two pages when using custom sized media

If you have the manual... check it to see what paper thickness you can use with the printer... some paper will not work due to it's thickness

Hello terigrossman,

This is a sign that either your paper is not loading up correctly and is activating one of the paper feed sensors, or the paper feed mechanism is not functioning properly. How long have you had this printer and do you keep a regular maintenance schedule. That is one of the problem I find when people have printer problems is that the feeder path is usually not maintained properly. First what I would suggest is that you try to check the feed path and clean it of any debris that may have accumulated during use, then if that does not work I would then suggest that you clean the roller assembly and the cap stands with a cleaning solution (alcohol can be used but I would not recommend it). Once this is done make sure the sensors are free of dirt that may have fallen into the machine.

The final course of action would be to do a complete overhaul of the feed assembly, which is the worst case scenario.

I hope this helps,

Thank you,

Shuttle83

http://www.electron-age-technologies-llc.com

Open the tray and check if something is stuck on the paper sensor lach.

You probably have to much paperin there and its grabbing multiple sheets thinking there is a paper jam.