Hi - can anyone help please?
My printer continues to show a paper jam even though I've cleared every possible place that it could jam and there is definitely no paper in there.
Have wasted hours so far!!
Many thanks
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54 Answers
Re: Paper Jam fault
There are sensors that tell the machine the paper is jammed us a q-tip to clean them, remove the toner cartridge and check under that area when cleaning the sensors.
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Jam in output bin - duplex area Error message
Jam
in output bin
alternates
with
Open
door and clear jam Description
Paper
jam in duplex reversing area Action
Clear the jam.
Press the (SELECT) button on
the control panel.
If the problem continues,
contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came
in the printer box for additional contact information.
Jam in output bin - fuser area Error message
Jam
in output bin
alternates
with
Open
door and clear jam Description
A
paper jam has occurred in the output bin near the fuser area. Action
Clear the jam.
Press the (SELECT) button on
the control panel.
If the problem continues,
contact HP Customer Support Center for technical assistance at http://www.hp.com/support/clj2600n or see the flyer that came
in the printer box for additional contact information.
Hi,
You will need to open you printer and look for pieces of paper in odd places or see if the paper sensor lever is in the right position. You can also try unplugging the printer and waiting about 1 minute then plugging it back in. See if that gets rid of the message. Some models will allow you to forward a page of paper though the printer even though there is a paper jam. If you can do that then that might clear the jam. Give it a shot! Good Luck!
Hi, Here is a guide of all possible paper jam locations on the X340 printer. http://bit.ly/cS4lpm If still no paper is found on any of those places then the printer has a faulty sensor. Depending on the paper jam numeric error is the sensor that may be failing.
The way you describe your error, it seems that there is still some residual paper stuck inside the printer that may cause subsequent paper to be mis-aligned.
Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:
1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer
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Remove the fuser and examine it closely (Note: the fuser gets extremely hot. Wait until it has cooled completely before touching it!) Paper or a paper fragment might be balled up inside it.
Even just re-seating the fuser might clear the sensor that is reporting this jam.
If the printer continues to stall with this error code, even though there is no jam, it could have a faulty sensor. This would have to be repaired with a service call...
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