Uploading problems when i try to upload music to the sansa c240 i get this error Error Copying File The file "name" could not be copied. It may not exist or is being used by another program.

Anonymous Nov 09, 2007

Just won't upload any music Just won't upload any music

1 Answer

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8,597 Answers

download the Sansa Connect Recovery Tool from:
http://www.sandisk.com/Retail/Default.aspx?CatID=1532
then get a firmware upgrade from the Sansa website

If that fails, there are a few different possibilities.
0.5) make sure the songs are in mp3 or WMA format
1)Your subscription to your digital music service such as Napster, etc has expired. Sorry - unless you renew your subscription, you will not be able to play these songs again.
2) Your songs have DRM-encryption on them. To check and see, right click on an individual song name in Windows Media Player, and click on "License" or "Digital Rights"; if the affected songs have DRM encryption, then get DRM-removal software.
3) Your songs do NOT have DRM-encryption on them. In this instance, follow the procedure for item#2, except click on the link in the License or digital Rights tab that says "acquire license" (make sure you are connected to the internet first).

Posted on Feb 19, 2008

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