Scanner failure When I try to scan the display says "You need to install or run HP software for this feature". I have tried re-booting, disconnecting and then rebooting, when I try to load the software to "repair" it says everything is installed properly - any ideas? the rest of the machine works fine. Thanks

handygirl78 Dec 20, 2007

I HAVE THE SAME PROBLEM WHEN I GO TO SCAN IT STATES I NEED TO INSTALL SOFTWARE FOR THIS FEATURE I PUT THE SOFTWARE IN AND IT STATES THAT IT IS SUCESSFULLY INSTALLED

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Hi try not repairing the software uninstall it altogether and reinstall it using the most uptodate driver from the manufacturers website don't rely on the disc supplied with your machine because drivers on discs can get corrupted if that doesn't work the scanner is at fault and you'll have to buy a stand alone scanner i'm afraid. good luck

Posted on Aug 11, 2007

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