Prints only the top 3 inches or so of a web or email page

Try unplugging from your computer, uninstall printer on your computer and reinstall.

Add or remove printer

Dennis: According to an old FixYa.com, urbanhookupz said: "You need to run a printer alignment page like you do when you put in new cartridges.

unplug your printer plug it back in.
open door and take out print ink cartridges.
put them back in and then close the door.

It should now prompt you to do a test alignment page.

now try and print it should solve the problem.

if it does not prompt you to do a test page

Aligning the Print Head

This operation must be carried out when using the printer for the first time.
Aligning the
Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic Print Head alignment only.
?? Ensure that the Inner Cover is closed.
?? The Print Head can also be aligned from the printer itself.
1.With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes four
times.
1 With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 28.
3 Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment."

On the pixma printer each time you remove a cartridge. you will need to do a clean of the nozles and print head. you can find instructions in your online operators manual. You hold down the wi-fi button and watch the
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MG3500 series > Overview of the Machine > Maintenance > When Printing Becomes Faint or Colors Are Incorrect
When Printing Becomes Faint or Colors Are Incorrect

Maintenance Procedure
Printing the Nozzle Check Pattern
Examining the Nozzle Check Pattern
Cleaning the Print Head
Cleaning the Print Head Deeply
Aligning the Print Head
Page top
error light flash. 1 flash release prints all saturation levels2 flashes prints the head alignment chart. 3 cleaning 4 flashes deep clean and so on. or its a transfer problem and this case do a transfer belt clean, and a head alignment.

Solution There are several reasons why the HP All-in-One may fail to align the cartridges. The most common reason is an ink cartridge that has one of the following problems:

• One of the ink cartridges is low or out of ink. Black and all three colors must be available.
• The paper has already been printed on or is colored paper.
• Protective tape on a new ink cartridge has not been removed.
• Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
• Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
• The ink cartridge is defective.

Follow the steps below to resolve the problem Step one: Examine the paper the alignment page was printed on The alignment page must be printed on clean plain paper of either letter or A4-size and that has a brightness level (as printed on the paper package) of at least 85. Colored papers or paper that already has printing on it will cause the alignment to fail. Back to top Step two: Does the alignment page print correctly For the HP PSC 900 series, if the page ejects immediately or a Paper mismatch or Paper too narrow message is displayed, the 4 x 6 paper tray selector located on the paper output tray is pushed forward. Move the selector all the way toward the front of the product. Look at the alignment pages that the product printed. Compare the alignment page to those that are included in the "Examples of alignment pages" section in this document. If any of the colors or the black is missing from your alignment page, a cartridge-related problem exists. Click here for information about troubleshooting ink- and cartridge-related problems (buu02176) (in English). Back to top Step three: Perform an print cartridge cleaning procedure The product can perform an print cartridge cleaning procedure even after the alignment message has displayed. Follow these steps to perform an print cartridge cleaning procedure at the front panel:

1. On the front panel, press the Menu or Setup button (depending on the model).
2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press the OK or Enter button (depending on the model).
3. The Clean Print Cartridges message should display on the front panel. Press Enter or OK to begin the cartridge cleaning process.

A page will be printed during the cleaning process with all of the colors on it. If any of the colors (including black) are missing, faded, or streaked on the alignment page, there is a ink cartridge problem. Back to top Step four: Try to align the page again HP products have two methods for aligning the ink cartridges, fully-automatic and semi-automatic. The steps are different for each type. Refer to the information below to determine which alignment method your product uses.

• Automatic - these products use a sensor to check the alignment page as it is printed. You are not required to take any action to complete the alignment process. Click here if your model does not print an instruction page.
• Semi-automatic - these products print the alignment page and instructions for scanning the alignment page using the scanner assembly. Click here if your model prints an instruction page.

Automatic cartridge alignment Perform the following steps to align the ink cartridges:

1. Disconnect the power cord from the unit, wait five seconds, and then plug it back in. This will reinitialize the unit.
2. Print another alignment test page. If the Press Enter to align message is not currently on the front panel display, complete the following steps to print an alignment page:
   1. Press Setup or Menu on the front panel (depending on the model).
   2. Press the right arrow button (>) until Maintenance or Tools is displayed, and then press Enter or OK (depending on the model).
   3. Press the right arrow button (>) until Align Print Cartridges is displayed, and then press Enter or OK (depending on the model).
3. To determine if the automatic alignment is functioning correctly, look into the output tray as the alignment page is printing; a blue light should be visible periodically on the page as the cartridges move back and forth. If this light is not visible, the product will not be able to align the cartridges and will require service. Service the product.
4. If the blue light is visible and the alignment pages are printing correctly, but the alignment pages still fails, there still may be a hardware problem with the unit.
   

Hi is this a new printer? If you've just installed a new color ink, it would prompt you to align the cartridge or print some test page.. If the RED doesnt show on the test page, then try to perform maintenance on it.. Like Clean cartridge or clean print head.. it may be clogged.. if it still does this, try changing the color ink.. If you color ink is from a stock, it may have dried up.. if you bought it just days ago, ask for a replacement.. If all has been done, it maybe the printer itself..

Hope this helps.. :D

o.k. I can give you a few tips that may be of assistance.

you need to run a printer alignment page like you do when you put in new cartridges.

unplug your printer plug it back in.
open door and take out print ink cartridges.
put them back in and then close the door.

It should now prompt you to do a test alignment page.

Also, Another thing to try is to hit file, top left of page, hit print, click properties. color tab.

make sure you are printing high quality on chose different color management options.

FINALLY TRY THIS:

When Printing Becomes Faint or Colors are Incorrect
When printing becomes faint or colors are incorrect, even if ink remains in
the ink tanks, the print head nozzles are probably clogged. Follow the
procedures below to maintain the print head.
Important Before maintaining the print head, check the following;
􀁺 Open the front cover and make sure that the ink tank
contains ink. If it is out of ink, replace it.
􀁺 Ensure that all the orange tape of the ink tank has been
peeled off.
􀁺 Press "PUSH" on the ink tank and ensure that the ink tank
is installed securely.
􀁺 Increase the Print Quality setting in the printer driver
-----------------------------------------------------------------------------------
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print
head nozzles, and to verify print head alignment. Use this function when printed results are
blurred or the color is incorrect.
1 With the printer on, load a sheet of Letter-sized paper in the printer.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Print the Nozzle Check Pattern.
(3) When the confirmation message is displayed, click OK.
When the confirmation message is displayed after the nozzle check pattern has
been printed, click OK.
See "Examining the Nozzle Check Pattern" on page 52.
Note Nozzle check pattern printing can be executed also from the printer
itself. With the printer on, load a sheet of Letter-sized paper in the
printer. Hold the RESUME/CANCEL button until the POWER lamp flashes
--------------------------------------------------------------------------------------
Print Head Cleaning
Clean the print head if you suspect that the nozzles might be clogged. Cleaning the print
head consumes ink, so perform print head cleaning only when necessary.
The print head can be cleaned also from the printer itself. With the printer on, load a sheet
of Letter-sized paper in the printer. Hold the RESUME/CANCEL button until the POWER lamp
flashes once.
1 Ensure that the printer is on.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the print head to be
cleaned.
(4) Click Execute.
-------------------------------------------------------------------------------------------
Print Head Deep Cleaning
If print quality does not improve by standard print head cleaning, try performing print head
deep cleaning, which is a more powerful process. Print head deep cleaning consumes ink,
so perform this procedure only when necessary.
1 Ensure that the printer is on.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the print head to be
deeply cleaned.
(4) Click Execute
-------------------------------------------------------------------------------------------
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the
print head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic print head alignment only.
1 With the printer on, load a sheet of Letter-sized paper in the printer.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
(3) Check that paper is loaded in the
printer and click OK. If a message
warning you not to perform other
operations appears, click OK.
It takes about one minute to start
___________________________________________________

this covers everything you should solve the problem with my advice.

please give me a good rating for my time and effort! Thank You

Hi there,
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the print head nozzles are probably clogged. Follow the procedures below to clean the nozzles.

Step 1 : Printing the Nozzle Check Pattern.
If white stripes are noticeable
Step 2 : "Aligning the Print Head"
If print quality is poor
Step 2 : "Print Head Cleaning"
if the problem remains
Step 3 : Print Head Deep Cleaning"
if the problem still remains
Step 4 : Replacing Ink Tanks.

Note : * If the ink tank replacement does not resolve the problem, contact the Customer Care Center.
* You will be alerted if low ink warning is enabled.
* When the Maintenace button on the operation panel is pressed, the maintenance mode is shown. Numbers and functions that can be selected on the maintenance mode as follows :
01 : Printing the Nozzle Check Pattern
02 : Print Head Cleaning
03 : Print Head Deep Cleaning
04 : Aligning the Print Head
05 : Reset the ink counter.
06 : "Display" or "Not Display" remaining ink volume.
07 : Date and order setting.

Printing the Nozzle Check Pattern : Print the nozzle check patterb to determine whether the ink ejects properly from the print head nozzles and to verify print head alignment. Use this function when printed results are blurred or the color is incorrect,
1) With the printer on, load a sheet of Letter paper in the printer.
2) Print the Nozzle Check Pattern.
a) Press the Maintenance button,
b) The Maintenance icon and 01 appear on the LCD.
c) Press the OK button. The nozzle check pattern is printed.
3) Examine the nozzle check pattern output by the printer.
a) Lines missing in this pattern indicate that the print head of black ink requires cleaning. Perform the Print Head Cleaning.
b) White stripes in this pattern indicate that the print head of color ink requires cleaning. Perform the Print Head Cleaning.
c) Uneven patterns indicate that the print head requires alignment.
Perform Aligning of Print Head.
d) Noticeable white stripes in this pattern indicate that the print head require alignment.
Perform Aligning of Print Head.

Print Head Cleaning : Clean the print head if you suspect that the nozles might be clogged. Cleaning the print head consumes ink, so perform print head cleaning only when necessary.
1) Ensure that the printer is on.
2) Start print head cleaning.
a) Press Maintenance button.
b) Press right arrow once to display 02 on the LCD.
c) Press the OK button.
Important : Do not perform any other operations until the print head cleaning finishes. This takes about 50 seconds.
Note : After the print head cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean.
If the problem persists, perform printhead deep cleaning.

Print Head Deep Cleaning : If print quality does not improve by standard print head cleaning, try print head deep cleaning, which is more powerful process. Print head deep cleaning consumes ink, so perforn this procedure only when necessary.
1) Ensure that the printer is on.
2) Start Print Head Deep cleaning.
a) Press Maintenance button.
b) Press right arrow twice to display 03 on the LCD.
c) Press the OK button.
Important : This process takes one or two minutes to complete so simply wait until the Power lamp stops flashing.
Note : After printhead deep cleaning finishes, print the nozzle check pattern to verify that the printhead nozzles are clean.
If the printhead is still not clean after the second deep cleaning, replace the ink tank.
If ink tank replacement does not resolve the problem, the print head may be worn out. Contact the Customer Care Center.

Hope this helps.
Please rate my response.
Thanks.

Have a good day.

Issue: Tinted printing / Colors are not exact
Solution: Resolving ink tank and cartridge issues BJC-6000

Printer attempts to print but no ink is on the paper Printer attempts to print but no ink is on the paper If the print quality is poor or no ink is appearing on the page, it may be because of the following problems:

• The ink in the BJ tanks has run out.
• The print head nozzles may be clogged
• The protective cap or tape may have been reattached to the BJ cartridge
• The BJ cartridge may need to be replaced
• You may be using the wrong side of the media.

To check the level of ink in the BJ tanks
Open the printer's front cover and visually check the level of the ink in all the BJ tanks. If a BJ tank is low or has run out of ink, replace it. Failure to do so may shorten the life of your BJ Cartridge
To check the status of the print head by printing a Nozzle Check Pattern

1. The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head is correctly aligned.
   
   
2. On your printer, press and hold the Resume button until you hear 2 beeps.
   
   
3. When you release the button, the Nozzle Check Pattern will be printed. You can also print the Nozzle Check Pattern by clicking on the Test Print button in the Maintenance tab of the printer properties dialog box.
   
   
4. After the Nozzle Check Pattern is printed, check the results. Look at the Nozzle Check Pattern for each BJ Ink tank. If any colors are missing or if any horizontal lines are broken or missing, perform the print head cleaning procedure.

To perform the print head cleaning procedure

1. On your printer, press and hold the Resume button until you hear 1 beep.
   
   
2. When you release the button, all print heads for all colors will be cleaned.
   
   
3. You can also clean the print heads by clicking the left Print Head Cleaning button in the Maintenance tab of the printer properties dialog box.
   
   
4. When the print head cleaning begins, the POWER light starts flashing. This will continue for about 30 seconds. Wait for the light to stop flashing before you resume normal operation.
   
   
5. Perform the Nozzle Check Pattern test again.
   
   
6. If the results are satisfactory, resume normal printing. If the results are not satisfactory, you may need to execute a print head deep cleaning.
   

To execute a print head deep cleaning

1. Make sure paper is loaded in the sheet feeder and the printer is turned on.
   
   
2. Display the printer properties dialog box and click the Maintenance tab.
   
   
3. Click the right print head Cleaning button.
   
   
4. When the print head cleaning begins, the POWER light starts flashing. Wait for the light to stop flashing before you resume normal operation.
   
   
5. Perform the Nozzle Check Pattern test again.
   
   
6. If the Nozzle Check Pattern is still unsatisfactory, you may need to execute a print head alignment.

To execute a print head alignment
In Windows, display the Maintenance tab of the printer properties dialog box.

1. Click the right Test Print button.
   
   
2. Follow the instructions on the screens to perform an automatic print head alignment.
   
   
3. A confirmation screen will ask you if you want to perform automatic print head alignment. Read the screen and click OK. Another screen warns you not to start any other operation until the alignment is complete. Again, click OK.
   
   
4. The BJ Printer Status Monitor displays the Printer Status. The driver will align the print heads then will print an alignment pattern.
   
   
5. Perform the Nozzle Check Pattern test again.
   
   
6. If the Nozzle Check Pattern is still unsatisfactory, you may need to replace the BJ cartridge.

To replace a BJ Tank in a BJ Cartridge
Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the printer's power is on. Make sure you insert the BJ tank in the correct slot.

1. Open the front cover.
   
   
2. The power light blinks while the cartridge holder is positioned to the center of the printer.
   
   
3. Remove the empty BJ tank by pressing in on the release tab and then lifting the BJ tank up and out of its slot.
   
   
4. Dispose of the tank properly, taking care to avoid spilling ink on your hands, floor, furniture, or clothing.
   
   
5. Remove the new BJ tank from its package and pull the orange tape up and against the perforations to open the package film. Be careful not to remove the label from the tank. You will need it to match the tank to the correct slot in the BJ cartridge.
   
   
6. Twist the orange protective cap to remove it. Do not attempt to reattach the protective cap; instead, discard it along with the protective tape.
   
   
7. Insert the BJ tank by holding it at a slight angle, aligning it with the correct slot. Press down gently on the top of the tank until it locks into place.
   
   
8. Lock the ink tank in place by pressing down on the circle mark on the top of the tank.
   Close the printer cover.
   
   
9. The printer will automatically start cleaning the print heads. When the print heads are clean, the POWER light will stay on, indicating that the printer is ready for operation.
   
   
10. Perform another test print to make sure the new ink tanks are performing correctly.

To remove the protective cap and tape from the BJ cartridge

1. Open the printer's front cover.
   
   
2. Unlock the BJ cartridge by raising the cartridge lock lever. Make sure you raise it all the way up.
   
   
3. Remove the BJ cartridge by holding it by the circles on the left and right sides.
   
   
4. Make sure that the orange protective cap has been removed.
   
   
5. Make sure that the protective tape has also been removed.
   
   
6. Replace the BJ cartridge and move the blue cartridge lock lever until it locks in place.

To check the media
Make sure that you are printing to the correct side of the media that you are using, and that the Media Type setting in the printer driver properties correctly reflects the type of paper you are using.
Be sure to read any instructions that come with your Canon specialty paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.

Printer attempts to print but no ink is on the paper Printer attempts to print but no ink is on the paper If the print quality is poor or no ink is appearing on the page, it may be because of the following problems:

• The ink in the BJ tanks has run out.
• The print head nozzles may be clogged.
• The protective cap or tape may have been reattached to the BJ cartridge.
• The BJ cartridge may need to be replaced.
• You may be using the wrong side of the media.

To check the level of ink in the BJ tanks
Open the printer's front cover and visually check the level of the ink in all the BJ tanks. If a BJ tank is low or has run out of ink, replace it. Failure to do so may shorten the life of your BJ Cartridge
Check the status of the print heads by printing a Nozzle Check Pattern
The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head is correctly aligned.

1. On your printer, press and hold the Resume button until the printer light flashes two times.
   
   
2. When you release the button, the Nozzle Check Pattern will be printed.
   
   You can also print the Nozzle Check Pattern by clicking on the Test Print button in the Maintenance tab of the printer properties dialog box.
   
   
3. After the Nozzle Check Pattern is printed, check the results.
   
   
4. Look at the Nozzle Check Pattern for each BJ cartridge. If any colors are missing or if any horizontal lines are broken or missing, perform the print head cleaning procedure.
   
   
   
   
5. In the alignment head pattern, if the lines are not perfectly overlapped, align the print heads.
   

To perform the print head cleaning procedure

1. On your printer, press and hold the Resume button until the printer light flashes one time.
   
   
2. When you release the button, the print head will be cleaned.
   
   You can also clean the print head by clicking the left Print Head Cleaning button in the Maintenance tab of the printer properties dialog box.
   
   
3. When the print head cleaning begins, the POWER light starts flashing. This will continue for about 30 seconds. Wait for the light to stop flashing before you resume normal operation.
   
4. Perform the Nozzle Check Pattern test again.
   
   
5. If the results are satisfactory, resume normal printing.
   
   
6. If the results are not satisfactory, you may need to execute a print head deep cleaning.
   

To execute a print head deep cleaning

1. Make sure paper is loaded in the sheet feeder and the printer is turned on.
   
   
2. Display the printer properties dialog box and click the Maintenance tab.
   
   
3. Click the right Print Head Cleaning button.
   
   
4. When the print head cleaning begins, the POWER light starts flashing. Wait for the light to stop flashing before you resume normal operation.
   
   
5. Perform the Nozzle Check Pattern test again.

If the Nozzle Check Pattern is still unsatisfactory, you may need to execute a print head alignment.
To execute a print head alignment

1. In Windows, display the Maintenance tab of the printer properties dialog box.
   
   
2. Click the right Test Print button.
   
   
3. Follow the instructions on the screens to perform an automatic print head alignment.
   
   
4. A confirmation screen will ask you if you want to perform automatic print head alignment. Read the screen and click OK.
   
   
5. Another screen warns you not to start any other operation until the alignment is complete. Again, click OK.
   
   
6. The BJ Printer Status Monitor displays the Printer Status. The driver will align the print heads then will print an alignment pattern.
   
   
7. Perform the Nozzle Check Pattern test again.

If the Nozzle Check Pattern is still unsatisfactory, you may need to replace the BJ cartridge.
To replace a BJ Tank in a BJ Cartridge
Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the printer's power is on. Make sure you insert the BJ tank in the correct slot.

1. Open the front cover.
   
   
2. The power light blinks while the cartridge holder is positioned to the center of the printer.
   
   
3. Remove the empty BJ tank by pressing in on the release tab and then lifting the BJ tank up and out of its slot.
   
   
4. Dispose of the tank properly, taking care to avoid spilling ink on your hands, floor, furniture, or clothing.
   
   
5. Remove the new BJ tank from its package and pull the orange tape up and against the perforations to open the package film.
   
   
6. Be careful not to remove the label from the tank. You will need it to match the tank to the correct slot in the BJ cartridge.
   
   
7. Twist the orange protective cap to remove it.
   
   
8. Do not attempt to reattach the protective cap; instead, discard it along with the protective tape.
   
   
9. Insert the BJ tank by holding it at a slight angle, aligning it with the correct slot. Press down gently on the top of the tank until it locks into place.
   
   
10. Lock the ink tank in place by pressing down on the circle mark on the top of the tank.
    
    
11. Close the printer cover.
    
    
12. The printer will automatically start cleaning the print heads. When the print heads are clean, the POWER light will stay on, indicating that the printer is ready for operation.
    
    
13. Perform another test print to make sure the new ink tanks are performing correctly.

To remove the protective cap and tape from the BJ cartridge

1. Open the printer's front cover.
   
   
2. Unlock the BJ cartridge by raising the cartridge lock lever. Make sure you raise it all the way up.
   
   
3. Remove the BJ cartridge by holding it by the circles on the left and right sides.
   
   
4. Make sure that the orange protective cap has been removed.
   
   
5. Make sure that the protective tape has also been removed.
   
   
6. Replace the BJ cartridge and move the blue cartridge lock lever until it locks in place.

To check the media:

• Make sure that you are printing to the correct side of the media that you are using.
• Be sure to read any instructions that come with your Canon specialty paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.

This range of canons are notorious for the paper sensors to go ie malfunction. It may be on the way out, but other issues can cause this type of print error. You need to eliminate all possibilities. First is to trully see if the printer is not having driver errors etc caused by spyware. Do a full spyware and virus check with safe software. Housecall is a good free service online and eliminates what it finds. Next, check printer drivers, go to start menu, control panel, perf and maintenance, system, hardware, scroll down to printer, check for errors, etc. It will tell you under devices if drivers are ok. If this is the problem, it can be fixed with new driver updates from canon. A good place to start if not the problem, is next eliminate a built up residue on print head. This range of canons also clog really easily. I use cotton buds and proper cleaning solution, and clean the area thoroughly where cartridge goes in (printhead)the printers own cleaning system cannot overcome this type of clog itself. Now try printing again. Good luck