Question about Printronix Line Matrix P5010 Printer

7 Answers

15 Volt CTL fail

Dear Sir,
we have a Printronix P5010 Line printer. But there is an error which we could not solve. On the screen it says" 15 Volt CTL fail". as we understood he problem is with the flash memory. Please can you help us out with the problem. do you have a software for the flash memory?
Regards
Serap Samli

Posted by serap on

  • 3 more comments 
  • serap Mar 27, 2009

    after opening the sistem it says "testing hardware" then "diagnostic passed".
    after that "15 volt CTL fail" message. an the online light is flashing.

    The expert GURU has given some advice but we already have tried them before, it didn't change. Please can you give other slutions.

  • serap Mar 27, 2009

    until now I have no solution from you.The solutions given till now, are the troubleshootings we already have done before we have contact you. Please contact me if you have a specific solution for my problem.
    (we think that we can solve this problem with 202417-001 flash 1mx32 rom software update. But we dont know how we can get this software. please can you help about this.)
    thanks

  • serap Mar 27, 2009

    I think there is no solution for our problem. Untill now we couldn't come any further.

  • serap Mar 27, 2009

    please can you tell me where I can find "Flash software"?

    If I need to redownload it I first have to find it.

    Thanks



  • Anonymous Mar 15, 2014

    15V CTL FAIL P7005 Printer

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7 Answers

Ho Duy

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Board supply error

Posted on Apr 07, 2015

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Anonymous

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Only controller board connector unplug and plug and your printronix working normally 100% solution if connector lose change with new one ok remember if lose other wise only unplug and plug please power off condition do this work regards , rana jee

Posted on Nov 17, 2009

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Arjun Komath

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Here are the list of possible errors and resolutions :

1 = Ribbon Drive (Right)

Possible Error Messages = 15V CTL FAIL, RIBBON STALL, RIBBON DRIVE

Drives Right Ribbon Motor (154071-901) via Ribbon Motor Extension Cable Assy (154067-901)
into connector P107 on the CMX board. Alternates drive and drag roles when the ribbon reaches
turnaround.
a) Check resistance on the motor (P107 pins 2, 4 and 6, 8 = 7.2 to 8.8ω).
b) Check continuity on the Extension Cable to verify that no opens or shorts are present.
c) Check for binding on the motor shaft or obstruction in the ribbon path causing excessive load.


2 = Ribbon Drive (Left)

Possible Error Messages = 15V CTL FAIL
, RIBBON STALL, RIBBON DRIVE

Drives Left Ribbon Motor (154071-901) via Ribbon Motor Extension Cable Assy (154067-901)
into connector P106 on the CMX board. Alternates drive and drag roles when the ribbon
reaches turnaround.
a) Check resistance on the motor (P106 pins 2, 4 and 6, 8 = 7.2 to 8.8ω).
b) Check continuity on the Extension Cable to verify that no opens or shorts are present.
c) Check for binding on the motor shaft or obstruction in the ribbon path causing excessive load.


3 = +15V Regulator

Possible Error Messages = 15V CTL FAIL, CTL VOLT FAIL, RIBBON DRIVE,
TABLE MISMATCH
+15 Voltage Regulator is sourced on the CMX. Used by Hammer Bank Logic, Ribbon Drive,
Shuttle Drive and Paper Feed Drive Logic on CMX.
a) Redownload Flash software.
b) Replace Flash Memory SIMM.
c) Check / Replace Hammer Bank Logic Cable Assy (152421-901).
d) Check / Replace Hammer Bank Power Cable Assy (164805-901
e) Refer to Items #1, 2, 4, and 11 to troubleshoot motors and extension cables.


4 = Hammer Bank Interface

Possible Error Messages = 15V CTL FAIL, HB NOT INSTALLD, TABLE MISMATCH
After image data has been processed by the EC, it is passed through this section as dot data,
hammer fire data and clock data via the Hammer Bank Logic Cable Assy (152421-901).
a) Check / Replace Hammer Bank Logic Cable Assy (152421-901).
b) Check / Replace Hammer Bank Power Cable Assy (164805-901).
c) Replace the Shuttle Frame Assy.


I hope this will solve your issue.

Goodluck

If my solution proves useful please accept it.

Regards
Arjun.
Printronix support.

Posted on Mar 27, 2009

  • Arjun Komath Mar 27, 2009

    As told by you, I searched a lot for the flash software, but unfortunately its not available for download in the internet. So, I suggest you to contact the local Dealer to do the needful.

    If my solution proves useful please accept it.

    Regards
    Arjun.
    Printronix support.




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kishor khatri

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Ok first check device manager in comnputer to which printer connect that there are not any yell ! or ? mark.
let me know
also reset all setigns to fsctory defaults.

Posted on Mar 27, 2009

Louie Role

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Hi and welcome to FixYa,

To my understanding, error code 15V CTL FAIL* is a controller voltage failure (there are others: 8.5, 23.5, & 48.5). The * at the end of the error code is significant. This indicates that it is an internal error and must be attended to by a field service personnel. One of the supply voltages failed its diagnostics. This could simply be a fuse, a regulator transistor/IC or even a fusible resistor, cold solder

Based on the above, your options then are (if not yet tried):

  • Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required;
  • If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required.
  • call it in for service from an authorized service center (if one is available within your immediate area); or
  • consider a DIY (do-it-yourself).

If you are considering a DIY, then your next best move would to get hold of a service manual which maybe purchased from here. Without one, everything else would be guesswork.

Good luck and thank you for using FixYa.

Posted on Mar 27, 2009

baljit grewal

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Google this:Printronix P5010 Line printer software

Posted on Mar 27, 2009

e-Guru

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Hi Serap,

If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault.

For the operator-correctable faults, After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative.
If a fault is not correctable by the operator, you may try two steps to clear the fault before calling your authorized service representative:

1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.

2. If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative at 1-800-243-3338.

Message Explanation Action 15V CTL FAIL* Controller voltage failure. Contact authorized service representative.
Call 1-800-243-3338

As far as software for the flash file is concerned , I have checked with their officaial sites , but they donot have any firmware updates.

Thanks


Posted on Mar 27, 2009

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1 Answer

My printer shows 15V CTL FAIL. see manual. so the solution


If the Printronix P5010 line printer displays the 15V CTL FAIL message on the screen, use these steps to resolve the issue.
1. When this error code generates on the printer's screen, it might indicate an issue with Ribbon drive (Right), Ribbon drive (Left), +15V Regulator, and Hammer bank Interface.
2. If the issue is with the ribbon drive (Right) & (Left), then do these steps below.
The resistance on the motor should be checked.
To ensure that there are no opens or shorts present in the printer, check the continuity on the Extension cable.
Search for the binding on the motor.
Also, check for the obstacle in the ribbon path which might cause excessive load.
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Redownload Flash software and replace Flash Memory SIMM.
Check or Replace Hammer Bank Logic Cable Assy and Hammer Bank Power Cable Assy.
4. If the issue is with the Hammer Bank Interface, then Check or replace Hammer Bank Logic Cable Assy, Hammer Bank Power Cable Assy, and the Shuttle Frame Assy. Call Our Toll-Free 1-866-293-9220

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