Hello , Just wondering if anyone can help . I used my girlfriends laptop the other day and used my cruzer usb ,she looged me on under her name and then I plugged the usb in . After that my screen saver came up etc and everything was fine . I ejected the cruzer ,and she shut the laptop down ,that evening she turned the laptop on and my screen saver was still there , and she could not get onto any of here files or could not log onto the internet or anything ,she could only log on as a guest but that will not give her access to her files etc . She had somebody look at it and they said it was the cruzers fault and she needed to put it back on and re disconnect it . However we cant even do that now ,and she cant even format the hard drive everything is blocked . Can anyone offer any suggestions has the laptop been attacked by a virus or something . Thanks.
Hi there. Don't think the cruzer has to do with the problem. You should have disconnect the device after finishing the job, many people disconnect the device directly without click on the icon showing the device was connected and then shut the device before doing the disconnect. To know what has caused the blocking, you have to go to "event viewer", under control panel -> admin tools and find out there what really happened. To do this first of all yo have to log as administrator, let's do it! Start your laptop, and just after wellcome screen press F8 before "Windows XP" shows it's loading. If you have been quick enough a menu will show up. Well done! Choose "safe mode" to load, you will be carried to a logging screen. Log as administrator, and then go to event viewer as I said. Look there if a program caused the issue (I've seen it many times) and then uninstall it (you always can load it later, do you?). If you have done all of this you can try now exit and log back normally. 2 possibilities: - All went fine. Cool! Stop reading, we're over. - Nope, still blocked. Go to safe mode again and create a second account to log in with admin permission. Microsoft knowledge base will instruct you to do so if you have any doubts, but it's quite easy. If finally you can log in with the new profile, then there's a way to copy data from a corrupted profile to the new one like nothing would have happened. In the knowledge base the doc id is 811151, or look for "how to copy data from a corrupt profile". The doc id sent is in spanish probably (which makes sense since I'm spaniard :-), not sure, but I'm sure you will not have problems to find the right doc in english. If all all this fails :-(, I'd suggest post the problem you've got on event viewer, this will lead to the solution almost for sure (Microsoft is not very good OS in my opinion, and prob log/debugging is not well developed, so can't be sure.) Good luck!
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