Haier HTQ21JABWW Top Freezer Refrigerator Logo

Question about Haier HTQ21JABWW Top Freezer Refrigerator

1 Answer

Freezer at 10 deg, fridge at 50

I'm scratching my head on this one. The freezer seems to be plenty cold -- between 5 and 10 degrees, but the fridge won't get below 50. It has worked before, from the day we bought it (new) over a year ago until last month. I have defrosted for 72 hours, removed the panel at the back of the freezer to see that the fan moves freely, the coils look great, and the three vents between the fridge and the freezer area aren't clogged. I've also checked the seals around the fridge door, and it's as good as new. There are three vents between the freezer and fridge -- two passive vents on the sides, and one central vent that's ducted to a fan at the top of the freezer compartment. The left (passive) and center (ducted) have styrofoam inserts, the right (passive) vent does not have any insert. What the heck else can I check? Thanks!

Posted by Rob C on

  • 2 more comments 
  • Rob C Sep 06, 2007

    Hey Dog, thanks for the suggestion.
    I replaced the thermostat, and now the freezer goes down to -20(F) but the fridge is still around +60F.
    I can rate your solution "Thanks for Trying" if you want, but I don't want to bring down your rating percentage. Any other ideas?

  • Rob C Sep 13, 2007

    Okay, the thermostat may have been bad but it may not have been. What WAS bad was the evaporator fan in the freezer. For this fridge, the fan draws air up from the fridge via the central vent, pushing it out into the freezer. This allows colder freezer air to flow down through the two side vents.

    My fan stopped spinning, which is why the fridge wasn't cool. I called a bunch of parts stores, but they all balked at the word "Haier" -- saying it would have to be special-ordered, and would likely be expensive. I finally found a place that was willing to actually LOOK at the fan, and she immediately said "Huh. Looks just like a standard whirlpool fan. Let me grab one and check."
    I replaced it with an OEM brand -- Supco SM-338 -- which is a replacement for GE WR60X162. I had to snip the wires from my old fan and crimp on spade lugs to attach to the new fan.

    All set now, and hopefully this comment (and Google) will help somebody else down the road.

  • Anonymous Nov 01, 2007

    I have to keep making my fridge to cut in.The dial is always up on 4(5 being the highest)We have to turn the dial in the moring to make the fan to work and when we get home in the evening she has everything defrost in the freezer,and the water in the fridge is warm

  • Anonymous Nov 10, 2008

    kenmore 596.75239402 bottom freezer refrigerator

    freezer seems fine, fridge at at 68 degrees

    unit is only 15 months old, problem has been developing over a couple of weeks as food is fridge section seems not very cool, or even warm.

    here are some details, may or may not be related to problem. frost seems to have been building up on bottom freezer door upper portion lately. Also when freezer door is closed it then becomes difficult to open fridge door as if vacuum had developed in fridge section. with a wait period the fridge door is easier to open.

    last night we tried a manual defrost. emptied freezer and put hair dryer to back panel of freezer where vent open to the evaporator coils. this morning fridge section still at 68. water tray at bottom back of unit was full so I sponged out the water. the condenser fan was seen operating at this time.

    This unit has two vents at bottom rear shelf of fridge section, as far as I can tell they seemed unobstructed. They was some standing water at bottom of fridge section but there did not seem to be a drain at this point. I sponged out the standing water.

    Over the year that we have had this unit I would say that it did make a noise that I was not used to in previous refrigerators. It was what I would describe as an overly loud impulsive knocking or thumping noise that would occur in groups of 3 or 4 as part of it's normal cycling. I never worried too much about it since the unit seemed to be running ok.

    now i'm thinking maybe there is a fan not running that could explain lack of cold air flow to the fridge section. One last observation, turning the freezer and fridge cold control to the max setting of 7 (from 4) overnight did not make any difference in fridge temp of 68.


1 Answer


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 159 Answers

Haier refrigerators have been known to have the cold control go bad. it only sense's the temp in the fresh food section so that would be why the freezer is still ok. The problem is the control is cutting out to fast and not letting the temp go lower. from what you said i would take that there is good air flow between the freezer and the fresh food compartment. so the only thing it could be is the cold control. I would replace it and you should be all set.

Posted on Aug 10, 2007

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


Freezer only gets down to around 18 degrees but fridge is fine. No frost on the freezer evaporator fan is running

Modern consumer refrigerators only have coils in the freezer. In the lower back of the freezer there is a small fan and possible a damper (flap that opens/closes) to push cold air from the freezer to the refrigerator. Given that the freezer is 18 deg, it's probably cold enough to keep the fridge area at typically 34 deg.
So the cooling system (compressor, coils, thermostat) are not working properly to keep the freezer at, typically 0 deg. Possible causes: partial loss of refrigerant gas, icing around evaporator coils (in freezer), compressor failing, dust clogging condenser coils (under fridge), condenser fan clogged or broken (under fridge), thermostat failure.
I'd start with condenser. Remove the slotted trim at the bottom front and look in with a flashlight. Are the coils clean? Pull out the fridge and remove the lower back cover (usually cardboard). You can now see the coils and fan. Clean and blow them out.
If it's icing, it probably means freezer door not closing tight. If auto-defrost not working properly it would probably get worse over the period of a few days so not likely.

My ge profile pfs22sbsss model french door freezer drawer was left open overnight and now won't get cold. Any ideas?


How cold should my freezer be?

zero deg F. or -18deg C. for household Fridge freezer.

Deep freeze, like a chest freezer, - 10 deg. F. -23 deg. C.

Household freezer storage is good for approx 3 - 5 months depending on product.
Deep freeze storage is good for 2-3 years, again depending on product.

Brand new refrigerator not working

The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp and that the fan in the freezer is running when the compressor runs.

2001 GE side by side refrigerator model TGX26KRDA WW Beginning about a month ago the refrigerator temperature rose to 60 deg. F. Freezer remained well below 0 deg F. Checked baffle which was open and...

Is the fan that moves the air from the freezer to fridge running If there is a switch in cabinet somewhere the freezer door would contract it, with door open push in switch hear the fan both are good. Don't hear fan check evaporator or freezer fan and that switch it may be a duel switch open light closed fan run. Tricky there are light switches, when out light on or when switch is in its lights out

Freezer cold fridge 52 degrees

We have a Kenmore Coldspot Model # 106.8770687 and the freezer is cold and keeping things frozen, but seems to be frosting over and the refrigerator is warm at 40 to 50 degrees ... any help regarding what to check is helpful! Or a schematic / manual

Whirlpool side by side refrigerator not cooling

Hello danielscynt,
Welcome to Fixya,

You said, freezer is fine the refrigerator is 50-65 does not get colder than 50.the evaporator fan is working but it seems to be blowing very little air
Have a 1998 Hotpoint Model # CTX16CAZDRAD Serial # ZS738209. The refrigerator is not cooling. Temp is at 66 degrees with setting at 5. The Freezer is working, but it seems to be running all the time. Please help!

There are a few things that come to mind!

The Freezer is working, but it seems to be running all the time, you said!.
This could be a bad thermostat!

But lets try some simple maintenance first!
Is your freezer packed too the hilt with packages???????
Where the articles cover the air vents in the freezer?

The freezer and the fridge share the cold air and the passages must not be blocking the cold air from moving out of the freezer!.Search your freezer !

Also your fridge is 10 years old!
Did you ever remove the plastic grille at the bottom of the fridge along the front, and GENTLY run a refrigerator brush along the black metal tubes running back and forth under the fridge?
( You can buy this brush at any hardware store $10.)
They must not be covered in ten years of lint and dust. These narrow tubes carry the freon and run in this parallel fashion back and forth, so they are cooled by the air being **** through them.
if not and they overheat your fridge will get warm.

If the tubes are found to be covered or submerged in dust sometimes I have found them one to two inches thick in dust, and sometimes they are even not visible until you clean the dust out.
Then it will take 10 to 24 hours for the system to get back to full working temperature again. As long as the heat did not cause permanent damage!

if these are not the answer, then you may need a hands on diagnoses!
BUT, most of the time these two things are what I find!

Let me know how it goes!!!!!!!!

Thank You for asking my advice!
Please remember to leave a rating for me!
Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top Haier Refrigerators Experts


Level 3 Expert

61336 Answers


Level 3 Expert

2515 Answers


Level 3 Expert

85242 Answers

Are you a Haier Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides