Player not responding

Hi,
This is due to two reasons
1.Driver problem: You need to put the CD which you've got along with the player and you need to install the USB driver. Restart the computer. Now connect your player with the computer.
2.Player problem: If the player is not connected even after installing the driver, then that is player problem. Now reset your player and again try to connect. Even after these steps your player is not connected, contact support.

Cheers, The K.

Try to connect it again to your computer and while it is connected. Press the reset button on the mp3 player using a paper-clip. It should do the trick.

Hi

Try and reset the player by inserting a pointed object inside the small hole, press and hold for 5-10 seconds to let the player reset. If this doesn't work then connect the player with the computer and let it charge for a while. Now go to control panel-> administrative tools-> computer management/system management-> storage, check if you are able to see the mp3 player here. If it is visible then try a reset and try again. If not then reset the player while it is connected with the system. This will resolve your issue.

Hope this helps...

Daniel

You may need to now reset the player, that may have been a bit much for it. To reset your Sansa Mp3 player. Slide and hold the Power switch up for approximately 20 seconds. Release the Power switch. To turn the player on, slide the Power switch up then release instantly. If that does not get your player working again, try and Format to clear any corrupt files that may be present.
http://www.fixya.com/support/r3962743-sansa_mp3_player_frozen_reset_format
-Also try to refresh the driver in your PC. Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. >>>><<<Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

Try hitting the reset button on your Sony Walkman and if possible try connecting to a different computer to see if it's your computers problem

FIRST CHECK IF BATTERY IS WORKING OR NOT BY BATTERY TESTER AND THEN IFITS OK THEN CHECK IF CIRCUIT IS COMPLETE OR NOT

Try adjust the USB cable and/or switch which USB port it's connected to on your computer. Also just patiently let the player sit and try not to perform any other actions on the computer. When mine did this, I opened Media Player, wiggled the USB cable and waited. Eventually it connected and worked correctly.

dpwnload the disc onto your computer then it might work.

It could be the usb cable,so shop around for another usb cable for it, if that doesn't work take it (The mp3 player) back to best buy and tell/show them what happened.

ok, so u formatted your player, hence the green screen. So now all you have to do is download the firmware(match your player, sl with sl firmware, etc) then extract w/ winrar, u get 2 files so put them both in root folder (displaying music, video, etc) unplug turn off, on it will update then wait few min till it turns off, then turn on and ur player will work.