My brand new kettle will not switch off whilst boiling.

If your Haden Richmond kettle is flashing all lights and the dry-boil reset sequence did not work, you can try the following steps to reset the kettle:

1. Unplug the kettle from the power source and let it cool down completely.
2. Remove the filter and check for any signs of damage or debris. If the filter is dirty or damaged, replace it with a new one.
3. Fill the kettle with water up to the maximum level mark.
4. Plug the kettle back in and switch it on.
5. Wait for the kettle to boil and switch off automatically.
6. Pour out the water and repeat steps 3-5 two more times.
7. After the third time, the kettle should be reset and ready for use.

If the above steps do not work, you may need to contact Haden customer support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a repair or replacement of your kettle if necessary.

Most self stopping kettles have a bi-metal piece, generally in the handle or top part, which, when boiling, gets one side of the metal to expand more than the other, causing it to bend and mechanically turn off the switch.
There are many causes that it can stop working- iron fatigue, corrosion, jammed switch etc that can make it stop working. In general, it <strong>wouldn't</strong> be financially worthwhile to repair it, however many people still use them when they stay in the room, since they still do a decent job of boiling the water quickly. Typically they have a safety, so the thermo-fuse will shut it before a fire starts- on your own risk.
It's usually not so expensive to get a new one, so I'd go for using it temporarily til I get around to getting a new one!

I have seen an open heating element, or a thermo fuse cause this type of fault.

Jerry G.

The switch has to turn off when the water boils as the heat generated must cut off the switch. If this wont work the bimetal is not working and the switch is not responding.
You will need to replace the switch. Please contact the dealership for the spare.
check this link for spare:
http://www.espares.co.uk/brands/kettles/p/1102

sounds as if you have a lose wire in the base or else you element has failed. Undo the bottom of the kettle and check all wires are connected to the element. If all the wires are connect i would say your element has blown.

No! you have clearly a manufacture defect or a design issue, I would take it back and select a different brand if possible or your money back.

web seach-delonghi dk100 parts-or try searspartsdirect.com

Either the switch or the wire had a bit of a meltdown. The problem isn;t fixing it , it is getting the right switch. Delonchi is not that bad for support so they might be able to get the switch if you can replace it yourself. If you have to send it away then it may not be worth fixing it if you have to pay shipping etc.

I'd be tempted to bypass the switch and just unplug it like other kettles when it boils.

Our first Smart Kettle was great and worked well for years, finally died so we bought another. Right from the first boil it seemed to boil for about 2 or 3 minutes before turning off and then either didn't boil or made beeping sounds when not being used so after a couple of weeks we returned it and it was replaced. Great. But now this new one seems to boil and boil before turning off so maybe they are just faulty now. Any suggestions?

This can happen on new mettalic kettles, the aftertaste may dissapear after a while with use as it did with mine.