Forgot my Password/login - need a new account
People sometimes forget their email username or password
Fortunately, you can retrieve your username if you can
supply some information that verifies your identity.
However, if you forget your password, you must select a new
You will need access to the alternate email address you
supplied when you created your current email account.
Go to your email program and click the link under the sign-in fields to recover
a lost email ID or password.
The title of this link may vary, depending on your email
For instance, look for "Can't access your
account?" in Gmail and look for "I can't access my account" in
Clicking this link will take you to a page with several
Select the appropriate option to retrieve your email ID.
For instance, select "I forgot my username" in
Gmail and "I forgot my Yahoo! ID" in Yahoo! Mail.
Enter the alternate email address you provided when you
signed up for the email account.
You may have to enter other information as well, such as
your date of birth, country of residence and zip code.
Go to the email account for the address you provided.
Open the account recovery message from your email service
provider to view your username.
If your username is not provided, there should be a link.
Follow the directions included in the message to retrieve
your username with this link.
Reset Your Password
Click the link beneath the log-in fields on your email
account sign-in page.
In Hotmail, this link is titled "Forgot your
password?" and "Trouble signing in?" in BigString.
Choose the relevant option on the following page to retrieve
Type in your user ID and press the "Enter" key.
The email program automatically sends a message to your
alternate email address.
Go to your alternate email account and open the message from
your email service provider. Follow the directions in the message to reset your
Recover Old Email Accounts
Important information can sometimes be sent to an old email
address that you no longer use.
For instance, if you registered a domain name, a website
hosting account, a PayPal, or eBay account with an old email address but forgot
to update your account when you switched email providers, then messages sent by
those sites will be overlooked.
Finding old email accounts is not that difficult, especially
because email users tend to use the same user name, or variations of it, for all
If you know, or have an idea of what the old user name was,
then retrieving, or changing the password is simple, but each email server uses
a different user name or password retrieval method.
Call your internet provider and tell them you have forgotten your email
Give them your name and account number, found on your
In some cases the Internet provider will want to email this
information to you.
Be sure they send the information to the alternate email address
which you can access.
You don't want them to send messages to the email address
you can't currently access.
The internet provider will ask you the security question you
selected when signing up for the account.
If you can't remember what you selected, then the customer
service representative may ask for a user name, your address, or the telephone
number under which you registered the account.
Reset the password with the customer service representative
over the phone.
The representative will help you change the user name if
needed and reset the password so you can access the account again.
Go to the Yahoo mail page which asks you for your Yahoo ID.
Click on "I can't access my account."
Make the appropriate selection from the choices.
If you choose "I can't remember my user ID" then
Yahoo will have you answer the "secret questions" they asked when you
These questions will be something like: "What was your
first car?" or "Who was your third grade teacher?" If you answer
coincides with the answer you gave when you signed up for the account.
Yahoo will give you your user ID.
After recovering your user ID, click on "I can't access
my account" again and select "I can't remember my password,"
then click next and you will be taken to a change password screen, where you
can change your password.
Start using your old Yahoo email account.
MSN Hotmail Email
Go to the Hotmail, or the MSN ID page, where it asks for
your user name and password
Enter your user ID.
Unfortunately, MSN requires you to remember the user ID.
Click on "I have forgotten password"
Choose whether you want your password mailed to you or
Unless you have registered a secondary email, if you choose
email then the password will be sent to the account you can't access.
If you want to change password then you will be asked the
security questions you specified when you registered the account.
Questions are something similar to, "Mothers birth
place?" You may also be asked for your zip code, or address.
Enter a new password.
Enter anew password when the MSN ID page loads again and
access your old email account.
Access the Gmail ID page and click on "I can't access
Choose the appropriate selection from the page that loads.
Options include, "I have forgotten my password"
and "I have forgotten my user name."
If you select "I forgot user name," then click on
"retrieve user name page," which you will see further down on the
Enter the alternate e-mail with which you registered the
The user name will be sent to that email.
Select "I have forgotten my password" If you know
your user name then choose and click on "retrieve password" page.
Enter your user name on the page that comes up and then
answer the confidential question that is asked.
Send password reset instructions to an alternate email and
access your old Gmail email account.