When I turn on the player, the screen shows the player is still connected to the pc,but its not.It will not play anything. I can only turn it off after pushing the button several times. Have tried reconnecting to pc and disconnecting, have also pushed the reset button. Nothing seems to work,am now getting desperate, anybody got any ideas?
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What kind of blue screen? Do you mean it gives you a blue screen then your computer restarts or is your media playing software only displaying a blue screen?
If the latter then it will be due to codecs you need to install, what media playing software are you using?
VLC Media Player will play almost anything without having to mess around with codecs for programs such as Windows Media Player
You may need to now reset the player, that may have been a bit much for it. To reset your Sansa Mp3 player. Slide and hold the Power switch up for approximately 20 seconds. Release the Power switch. To turn the player on, slide the Power switch up then release instantly. If that does not get your player working again, try and Format to clear any corrupt files that may be present.
-Also try to refresh the driver in your PC.
Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. >>>><<<Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit
This mp3 player and many others do not play or do anything on screen besides charge WHILE it is connected to the computer. You can transfer songs to the player while it is connected to the PC. After it is disconnected, then you can play songs.
try putting it in recovery mode, detach it from anything like a charger or pc make sure that it is off, press and hold the play button while powering on, when you see the logo release the play button, for this problem you must se;ect the reload os firmware and then follow instructions
I had this same problem. It turned out that I had MP4A files rather than MP3 files. Connect to PC and open the GPX as a folder and check properties for the files or if Vista the file type should show over the files. I converted the MP4a files to MP3 using a program called Switch.
There may be other problems that result in Nofile message but check out the file type and see if that could be the problem.
Ok. You have reset your device, there is a reset hole next to the DC-in hole.
Then if it still not working then you have to ask for a new lcd screen/ lcd screen module.
That means the LCD of your MP3 Player isn't working anymore.
You have to format your mp3 player, this is the only way that this can be resolved.
The device manager should have come on a cd, u simply use this and restore factory settings, it is annoying yes, but unfortunately it is the only way for you to have ur mp3 player back