Question about Toshiba Qosmio G15 Notebook
The problem occurred about 3 weeks ago while playing Jewel Quest 2 , the graphics on the screen suddenly went crazy with all different colours flashing accross the screen violently , then nothing I shut the thing down and it would not boot up properly , I tried the recovery disk and they failed to work they got to approx 90% re-load then went for a reboot and only came up with a blank screen . Tried stating in safe mode and it got to a screen that said set- up did not complete ,run set up aggain . I have done this several times but with no success . I ended up using my own XPpro with service pack 2 disk and managed to get the system up and running , but now have appox 10 lines running up and down the screen . On boot up it was starting with these strange lines then going to red lines up and down the page then when booted still left with all lines up and down the page , also display not the quality it was . Re tried the Media Centre recovery disk last nigth and managed to get to 96 % but still got the blank screen after it went for a re-start .. Also tried Toshiba site and loaded the drivers individually stating with the chipset drivers first . Its a nice machine but useless how it is at the moment . And as I said before I am getting the right royal run around from Toshiba . Toshiba Aust told me I would have to send it back to America as it a US model , but when I rang the US tech support they did want to know about it .. Hope you can help ..
Posted by interact_au on
Toshiba acknowledge that there is a design flaw on these notebooks concerning the graphics chipset. They will replace the motherboard free of charge and supply a new recovery disk [as the hardware is different] even if the laptop is out of warranty. You have to be firm and not accept the opinion of the first customer helpline nerd you speak to - the real technical people know of this problem and will authorise a repair - I assume this has been done to hush up the design problem. I can only provide contact details for the UK - this guy is spot on:
Technical Support Executive
Toshiba Information Systems ( UK ) Ltd
Computer Systems Division
Tel : +44 (0) 1932 822915
Email : [email protected]
Posted on Mar 15, 2008
Hey i had the same problem with my qosmio f15, call up toshiba, tell them your're problem (bad graphics card) and they will send you a box, for free. put your computer in it and you will get it back in a week with a new motherboard. worked for me.
Posted on Feb 04, 2008
BEST BUY CALLED ME TODAY ABOUT MINE (DOING SAME THING) AND SAID THAT TOSHIBA HAD RECALLED THE G15 AND THAT THEY WILL EITHER REPLACE MINE OR I CAN SEND IT DIRECTLY TO TOSHIBA FOR REPAIR FOR THE SECOND TIME.
Posted on Aug 16, 2007
Hi, From your post/description, I believe it can only be either the memory or the graphics chipset. Since most laptops share the memory with the video/graphics, you may want to check it out first. Turnover your laptop (upside down). Locate the memory which normally is/are under a flap/cover/lid held by a screw or two. Gently remove the screw(s) and pry it open. Inside will be 1 or 2 memory sticks, gently reseat, remove/reinstall, clean the ends/connectors and try the machine again. If you have the same problem and you have 2 memory, try one at a time at different slots. The memories are held on both sides by simple locks that you have to move slightly away from the memory to free the memory. Soon as they are apart, the memory normally springs up a bit for easy removable. I the memory reseating does not work, try if you can borrow similar memories. It may also work bringing the entire laptop it to a comp store and try buying new memories. Pls explain your issue first so that when they try the new memory and you still have the same problem, you need not buy. If all tries with the memory did not work, am afraid that it might be the graphics/video chipset. Some new laptops have an add-on video card type while other are the standard built-in to the motherboard. If it is the former, then you may probably have it replaced. If it were the latter, it may not be economically reasonable to replace the entire motherboard. Hope this gives you some idea. Good luck and pls post again how things turn up. Kind regards.
Posted on Aug 10, 2007
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Tried a external monitor and it made no difference with display , I will try to get a email to tech support in the US , Does anyone have a email address for toshiba tech support I can not seem to find one .. Regards Tony
Tech Support for Toshiba , ha ha , probally the biggest computer company in the world and they dont even have a email contact for Tech Support . I sent a internationally registered letter to customer support for Toshiba in the USA from Australia ,cost me $13.20 au $ and they could not even respond to that .SHAME ON YOU TOSHIBA ..
So all i can say is good luck as they have done Jack _hit for me .
Same problem. I too installed XP and it ran fine minus the cool ttributes it had before. I believe the video card is faulty and will not accept the driver. Currently running microsofts default driver. The driver on the website is not the same as on the restore cds. Please help.