The slot that holds my color cartridge is broken. The little metal piece (that looks like a paperclip) is held in place with some plastic. Long story short, there's a small plastic piece that broke off and now the metal piece doesn't stay in place after I slide the cartridge into the slot. I tried to put the cartridge in, keeping the metal piece in-place, but I keep getting an error that the color cartridge needs to be checked. I can go without color, but I can't go without my All-In-One. Can I use it without a color cartridge installed at all? I tried it and I get the message that it's missing or incorrectly installed. Is there a way I can set my machine up to just run with just the black cartridge in it?
This has nothing to do with the cartridge you used. Its a pure and simple design fault from HP that has exsisted since the 7210, 7310 and now the 7410. I am working with the European consumer commission and the UFC in France to get a resolution for European customers. US customers can get a replacement it seems by mentioning this thread ...
Trcmag - there may be a larger problem at stake here: I am working to repair a 7410 that had the pastic retainer for the metal piece break, which leads to the metal piece not staying where it should. The end result is that when the user attempted to insert a new cartridge, the metal piece punctured the circuit board/strip at the back, and severed two of the circuit paths. You should look to see if you are in a similar situation.
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Yeah, as I am a victim to this very same problem, the other guys are right. The metal spring that is part of the ink carriage becomes a hole punch for the ribbon cable right behind the unit. Now you have a useless printer that you think has faulty ink cartridges, but in fact it's a faulty printer. Because of this design flaw, HP should compensate each and everyone of us, no matter how long ago the purchase of the printer was. I bought mine in 2006 for over $600 and for such a little thing that will break at some point, causes such a huge problem. It's caused by you putting the ink cartridges into the unit. You don't have to be aggressive with the install for the failure to occur, normal installs will cause the same affect. My suggestion to you my friend is to put it up for auction on eBay and use that money for a new printer. Gots me a HP OfficeJet Pro 8600 Plus that was 1/3 the cost of the 7410, with pretty much the same features and more!
The HP 99 cartridge is used if you would like to print photos. The HP 99 replaces the HP 96 (black) cartridge in your printer. The HP 99 cartridge has black, photo magenta, and photo cyan inks in it. When you pair this with the cyan, magenta, and yellow in your HP 97 (color) cartridge you have the full set of photo colors represented.
Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.
Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.
If the spring did not damage the carriage flex I would suggest just using some epoxy to hold the spring properly in place. If the spring did damage the flex (as shown in this picture) then you might contact HP and enquire about an extended warranty for this issue. In the US call HP at 1-800-HPINVENt.
Are you sure it's a genuine HP cartridge? Sometimes remanufactured cartridges aren't recognized by the printers. HP and others make them so that they have a chip inside that ensures only new genuine cartridges can be used. Try a new HP and see if that solves the problem. If you've already tried that one, then make sure the contacts in the printer are clean. If you still have a problem, then I'd say try a new printer!
Check the color side of the carriage....there is a metal piece in there that breaks free from the side and will "stab" the circuitry board that the cartridge comes in contact with...you will probably see a hole in it...I have replaced several print carriages...fairly common problem with all of the HP printers that use the 96 and 97 cartridges...hope this helps
When you find out Jeff, I sure need to know too! Here's my story:
Here's what I found when this happend on my two 7410's. Take a look at where the ink cartridge slides into it's holder. Shine a flashlight on the circuit board at the rear. You will no doubt find it has a puncture in it that breaks the little tracer wires on the board. The culpret is the tension spring arm. It likely has come off it's base support and when that happens, and you install a new cartridge, the cartridge will push the tip of the tension wire g right into the circuit board. After you fix the circuit board, apply some silicone glue to the spring base mount to hold it in place.
Just remove the cartridge and see if the metal spring clip has broken away from the right wall. If it has, inspect the gold colored circuit board at the back of the cartridge bay...there is probably a hole or dent where the clip slammed into it.
If you have these symptoms, go to HP, and go to the chat support window, describe your problem, and they will send you a replacement printer.