I need to get the back plate off so I can clean out the inlet for the water.. this is the second washing machine that has had the problem of the water not shutting off because some foreign mater (rust) has lodged in the inlet and the water keeps filling the tub and overflows on to the floor. We took apart the other washer and the back was in 2 pieces so it came apart easy.. this machine has a single metal backing with all sorts of clips and we cannot figure out how to get it off to access the inlet valve so we can clean it.
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You shouldn't have to take the machine apart to get to the water inlet. Just turn off the water and disconnect the hoses. That's where the screens are to the water fill valve. If your water isn't shutting off, it may actually be the pressure switch. You need to lift the console and check to see if the air hose is still connected. The pressure switch will be behind your water level selector and is usually round and white in color. There is an air hose that should be attached to it. This is a simple and common problem with this model washer. The hose comes off for some reason and the pressure switch never shuts off the water. The console should open by either removing the two end caps and exposing a philips screw on each side. Or, you will need to slide a putty knife under the two corners of the console from the FRONT to release the retaining clips. Just push in while gently lifting and the console should pop off. Double check these before going through all the extra hard work first. Let me know if this helps, and if you need further assistance.
By the way...the back plate doesn't come off. You will need to remove the entire front casing. I will explain the steps necessary to remove it if you need to.
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Hi and welcome to FixYa. I am Kelly. This sounds like either the hose or the water inlet valve screen is clogged. Possibly the pinhole inthe diaphram itself of the water valve. Here is what you can do.
1. Get a bucket
2. Turn off BOTH water valves at the wall.
3. Remove the HOT water connection at the water valve. Then check the inlet screen for debris. You can remove the screen from the water valve by using a knife blade on the very outside edge of the screen tugging outward. Hold the screen up to the light check it for debris. If it is dirty wash it under a light flow of water in the sink. DO NOT reinstall just screen just yet.
4. Use a measuring cup or something similar to catch water at the water valve HOT connection. Select a WARM wash cycle and start the wash cycle. Let the water flow into what ever it is you use to catch the water exiting the HOT water connection.
Tap on the cold water hose connection to try and free the debris inside the water valve as the water is flowing. Do this a few times until you have let water back flow through the water valve for about 20 seconds.
Machine timer off.
5. Reinstall the inlet screen in the water valve and reconnect the hose. Place the HOT water hose in the bucket and start the WARM fill cycle again. This will flush the hose.
Machine timer off.
6. Reconnect the hose at the wall connection and turn on the water at the wall.
7. Select HOT wash and test water flow. It should by now be (fingers crossed) flowing.
You can repeat the above for the cold water side if you need to.
Check the inlet hoses for plugged screens at the faucet ends. The screens are usually replaceable if you can't get them clean in a white vinegar/hot water solution. Check the inlet ports to the washer for similar screens. Hope this helps!
Check if the volume of water supplied to the washer from the water line through the hoses attached
to it is good. If yes, the screen inside
the water-inlet valve if it is clean. If clean, the water inlet valve is defective and you need to replace it.
The water inlet valve is located inside the washer on the upper back
portion. It is where the water supply hoses are attached to.
You might want to try cleaning the cold water inlet screen. Turn the water off where the hose connects to the faucet. Disconnect the cold water hose at the washing machine, you will see a small screen inside the cold water connector on the washing machine. Use a very small screw driver or heavy needle and work the screen out of the inlet. If the screen is not dirty or plugged, you may need to replace the water switching valve. It is the valve assembly that the hot and cold water lines attach too in the back of the washer.
There may be a screen in the inlet pipe where it joins the back of the machine. Also check that the inlet pipe is clear and running water correctly before connecting it back on the machine. If this is OK you may have an issue with the inlet valve not opening fully. This is quite a common issue and will need the inlet valve repalcing.
Check the cold water supply at the water inlet valve. Remove the supply hose and check that the small screen in the inlet valve is not clogged with rust or debris. The water inlet valve solenoids can be tested using a multimeter or ohmmeter. Check for continuity. A lack of continuity indicates a faulty solenoid and the water inlet valve will need to be replaced. I am attaching a photo for reference. Hope this helped and best wishes.