Zoom is fully extended and stuck in that position...the LCD screen is grey, and nothing else works. Power comes on and that's all. Took it into a camera store and they tried to disengage the "stuck" lense, but nothing budged. Please help.
I just had the exact same problem with my camera! My husband noticed when he looked at it from the side angle that the lens was slightly crooked, he gently bent it back into place and it started working properly again right away. Good Luck!
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If your A360 only extends the lens partway when you turn the camera on in picture mode, there is an easy solution that requires no technical knowledge whatsoever. Mine exhibits this behavior most of the time, and I've experimented it with it and found that these two things help:
1. Hold the power button down the entire time the lens is extending. For whatever reason, this seems to help.
2. If your lens extends only partway (if this is the case the screen and all pictures you take should be blurry), simply hit the macro mode button (the little flower to the left of the zoom) twice. This works because when you go into macro mode, the camera automatically brings the lens to its lowest zoom, which is meant to bring the lens back from a high zoom, but also works in reverse. You may have to repeat this procedure a couple times each time you start the camera (you'll know it's fixed when you no longer hear the motor whine when you press the button).
One last tip: if you've had this problem before and you start up your camera and it seems fine, use trick number 2 anyways, just to double check that the lens is indeed in the correct position. I've made the mistake of assuming, based on the fact that the picture on the screen looked sharp, that the lens was fully extended. When you look at your pictures, you may find that all of them (even those taken with a tripod!) may be blurry.
I had this error and did two things to fix it and am not really sure which worked, or it may have been both: 1) Charge your batteries or replace with high power (2700) type 2)Is there a bit of dirt stuck between the zoom bit and the body?
With my S1000fd, if I press the on/off while holding the zoom bit so it cannot come out fully, I get the "zoom error" message.
Had the same problem a few months ago.There was a high pitchedwhisltle and I think the screen said "lens fault.turn off camera" or something similar.Bought a G9 to replace as the 7 was out of guarantee but sent the 9 back to the e-bay reseller as it was obviously secondhand with grit around the lens ring and the viewfinder.Ebay never again!.So 3 months ago ago I tried the G7 again with a fresh charged battery before I consigned the camera to the loft.I noticed that each time i switched on the whistle and message was there but the lens extended slightly further each timeso I kept rebooting until the lens was fully extended.Turned the camera off and on again and everything was back to normal.It seems that this may be Canons protocol when a camera goes back.Its been absolutely fine until today.It wont boot up at all.I have tried 2 fresh charged batteries and its dead.Any ideas anyone?
the same thing happened to me. I took my camera apart - just removing the case. I then operated my camera and it became "unstuck". now it works just fine. I put the case back on and all is just as before.