Question about SanDisk Sansa e250 MP3 Player

Mp3 player wont play songs or anything

My Sansa e250 wont do anything when I turn it on. The blue light comes on but the screen stays black. When it did that I turned it off and plugged it into my computer but the screen still stayed black and the blue ring lit up again. I don't know what to do because I can't listen to my mp3 player and I can't add songs to it. The blue screen doesn't come up even when the mp3 player is plugged in my computer so I can't charge it either.

Anonymous Aug 10, 2007

I tried to update the firmware but it said I don't have a valid device and my computer doesn't even recognize the sansa even though I have it plugged into my computer.
Anonymous Aug 11, 2007

I don't think I can return mine anymore I've had it for almost two years

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Anonymous

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1 Answer

I had one that did that, returned it. A week later the new one froze on when playing a song. The next day- after staying on all night and batter was depleted, I charged it and it work like nothing was wrong. Hasn't done it in the past 4 weeks.

Posted on Aug 11, 2007

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34 Answers

Only 2 suggestions here: 1) Make sure your HOLD switch is not enabled. 2) Try to update the firmware If neither of these work, time to send the unit back to Sandisk

Posted on Aug 09, 2007

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Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
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Then run the recovery tool. Select format when prompted.

Best of Luck.

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