My Sansa e250 wont do anything when I turn it on. The blue light comes on but the screen stays black. When it did that I turned it off and plugged it into my computer but the screen still stayed black and the blue ring lit up again. I don't know what to do because I can't listen to my mp3 player and I can't add songs to it. The blue screen doesn't come up even when the mp3 player is plugged in my computer so I can't charge it either.
I had one that did that, returned it. A week later the new one froze on when playing a song. The next day- after staying on all night and batter was depleted, I charged it and it work like nothing was wrong. Hasn't done it in the past 4 weeks.
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make sure the battery is fully charged, then disconnect from your computer. Wait a while for the device to cool and try turning it on again. Mine took a few tries but once it sat for a while it didnt fight me again.
Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find. plug in the Sansa,
once it turns on, hold the power button until it turns off then switch
the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button
on the side until the player turns on with a black screen, saying it is
in recovery mode. Some people have said they had to hold both "Power" and "Record" to make it work. Run the recovery tool software and you should be running again.
I found the solution to our problem!! and it is very easy. Take the 4 screws off the back. Remove the battery. Press the on/off switch and all the others on the front. Replace the battery and the screws.
Mine needed to be plugged in again, but the computer could read the Sansa and I can see the screen again. Now it is charging and I think that the problem is fixed.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Seems like your player may be encountering some corruption. Try this and see if it would help:
Switch your Sansa E250 to its Recovery Mode:
1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode"
5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.
Next, Apply the firmware for the E250 (your player should be connected to your PC at this time):
Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop":
Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred.
When the process is complete, unplug your E250 from your computer, and please make sure you disable the "Hold" switch
Power up your E250 and 90-99% of the time, it would boot up successfully.
Let me know if this helped :)