I can not get my laptop to detect my device. I have installed Activesync 4.5 and when it tells me to, I plug in the craddle to the USB port, place the IPAQ into the craddle and it does not detect my device. HELP
Hi, This could be due to a few issues, try these soloutions in order below: 1) If you have a jacket connected to the ipaq it could be preventing the ipaq from locating correctly on the connector. Remove jacket and try insering again. 2) Check that active sync is set up to detect the device on the usb port. The cradle for the ipaq may have a serial and usb connector. Ensure that just the usb connector is attached to your laptop. Try connecting again. 3) You may need to uninstall the USB cradle if it was connected before installing active sync. Try the following steps if this was the case: a) unplug the USB cradle b) uninstall active sync c)Click start then click control pannel then click system. Then click on the hardware tab. Look for the device under USB, right click on the device and then select uninstall. d) restart the laptop e) Install active sync f) ONLY after active sync has installed you can now plug the cradle back into the usb socket. g) Now connect the ipaq, it should now detect it.
Had the same trouble with my ipaq phone..Nearly pulled my hair out on this one! ..Turns out it wouldn't sync using outlook express... I needed to install the Microsoft office version of outlook, then enable the usb connections in the options tab. of activesync. After that it worked..
Hope this helps
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