Less than two months ago I purchase a new Razor for my wife that she had been wanting for some time. We could not keep the battery charged. I notyfied Sprint and since it had been over 30 days I was refered to the manufacturer. A new battery was sent as well as a cover for it. The new battery would not keep a charge nor did the color of the cover match the phone-(RED), also it totaly changed the looks of the phone itself. I contacted Motorola again and they said they would send out another battery and cover that would match and solve the problem. They did, they sent out another battery and a red cover that is not the same color red. This battery barely keeps a one bar charge after 24 hours of cahrging and one 3 minute conversation in a eight hour day. I contacted YOU again, with the wish to receive anoth phone-(trade) or a totally different phone of the same value. I was told that YOU were doing things right now to resolve the problems you are having w/ this model. And you would like to send me a portable charger. You would not ever consider a replacement. Unless I wanted to send the phone in for a 10-14 day tech evaluation?? that you and I know would be a 20-30 day. And why an evaluation? You have already told me you are trying to resolve the issue with this model..... She-(my wife) has not been able to depend/use her phone for almost a month now because it takes up to 4 business days everytime you send us another battery and then 24 hours of charging. And now you want her to have to tote around a portable charger too? Where is the customer NO SERVICE here?
1. New phone less than 2 months old
2. Purchased because wife liked the way the phone looked and its color, plus I was under the impression that Motorola was a brand we could DEPEND on & TRUST.
3. Have been very patient with the you on finding a solution to the problem
4. Been unable to depend/use this new phone that we are continue to be charged service for
5. Stuck with a two tone humped back bulky RED RAZOR,w/ three batteries and three battery covers in colors from silver, maroon and red not the product we had purchased for two years
6. This is not what I expected from a company like Motorola.... Maybe I should have recomended she stay with the Sanyo brand she had.
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All ring-tones "saved" to the device will NOT be transferable if your RAZR was manufactured by Sprint, due to the engineering software of the device. If your carrier is AT&T, Verizon or T-mobile the interface should allow you to use "mass storage". Now if you are Sprint customer only pictures and video and "music" should be accessible. Sorry for any inconvenience.
Hello everyone, I also have the same phone, and the same is happening to me, I've changed the phone 4 times in less than 3 months (Metro PCS carrier). My 16-year-old brother had almost the same problem with his RAZR 2 years ago, but he knew ho to fix it, so I gave him my phone everytime it freezed up. It seems the only way to fix this is:
take out memory card (if applicable) take out the battery and put it on constantly. If it doesn't work leave it charging for at least 1 hr. Then do all over again
you have to be real patient, it will take a while till it actually comes on.
UPDATE: I just fix my 4 and last phone, as of yesterday, while my cell was broken I switched to Sprint, and got me the new Samgsung Instinct S30
Sounds like the phone isn't detecting that it has been closed. I have had a reconditioned v3a and to be honest, there was no difference between it and my old one. It looked brand new, and acted brand new. In fact, it even had a 0:00 call timer on it. I'd say let them replace it.
try ur old battery if not ok check the voltage level of ur battery if it is 3.6 volts and mobile is still not on then may be software prob. but if have less than 3.6 volts bost ur battery with boaster if u dont have boster put ur mobile on charge for some time 30 minute if the prob is from battery this will began to charge withing 30 minute.