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Question about Dyson Air Multiplier 10" AM01 Bladeless Fan - Satin Iron/Blue

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Dyson AM01 fan can not on

Can not on

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AskDyson

AskDyson

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Hi David, it's Jack at Dyson.

If your AM01 Air Multiplier desk fan doesn't seem to run at all, we'd appreciate the opportunity to take some further details - many issues are easily resolved with some troubleshooting checks over the phone.

In the event that we're unable to resolve the issue, we can confirm if a repair or replacement is covered under your machine's 2-year warranty.

You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Mar 11, 2014

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Your machine may differ to the one shown in the video, but the process for cleaning it will remain the same.

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My Dyson AM01 is making a whining noise. How can fix it? (Calling Dyson's tech support only resulted in a small discount towards spending $300+ on a new fan!) Whines upon starting and will continue for...
Hi Tom,

I'm sorry you're having difficulty.

It is a very difficult thing to try and diagnose something like this without an inspection of some kind and I wouldn't want to speculate on the cause of the noise.

The only option is to speak to Dyson directly again. Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

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Hi Michelle, it's Jack at Dyson.

If your AM05 Hot + Cool heater is displaying the E7 error code, the best course of action is to contact us directly for further assistance. To diagnose the cause of the issue we would need to understand more about how the heater is being used - we should also be able to suggest a suitable resolution.

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We'll look forward to speaking with you.
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Why wont my dyson fan oscillate?
Hi there, it's Jack at Dyson.

Your Dyson Air Multiplier AM01 desk fan should oscillate when you press the oscillation button on the base:

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If you find that it's not oscillating when this is pressed, we'd need you to contact our Support team directly - we can confirm if we're able to resolve this for you under our free 2-year parts and labour guarantee.

You can reach us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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Hi there, it's Jack at Dyson.

If your Dyson fan isn't turning on at all, it's worth double-checking it in a different power socket, just to ensure it's not the socket itself which is at fault. If your machine has a plug which includes a fuse, we'd also recommend checking this.

If your fan still has no power when plugged in, or if the on/off switch LED light flashes when pressed, I'd encourage you to get in touch with us directly so we can provide further assistance. If a replacement part is needed we can also confirm if this is covered under our 2-year guarantee.

You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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Hi Kyle, it's Jack at Dyson.

A flashing blue power light can indicate that the machine needs to be reset. This is simple to do - just unplug the fan completely from the power supply for 30 seconds or so.

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Air Multiplier 10" AM01 Bladeless Fan - Satin Iron/Blue

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We have a Goldair bladeless fan. It has been unused in original packing, and we only started using it 3days okay. It was working perfectly then suddenly started causing the electricity to blow.

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