Your headphone needs replacement. You need to either look on here, or other websites that will give you help on how to open and solder it. if you cannot solder then i suggest you send it somewhere. it is not that expensive to get it done.
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Plugging anything other than the proprietary earbuds into that jack can damage the headphone jack. No one i know of has successfully replaced the headphone jacks alone - call Creative and see if you are still in warranty, because that player will need to be replaced
After you turn on the player, put your ear up to the back side of it and keep listening for about 2 minutes. If the hard drive eventually stops spinning or makes a repeated clicking noise over and over in a repeated pattern then the hard drive is bad.
It sounds to me like that is the case. You will need to get the hard drive replaced. You should take it to a technician, or you can also do it yourself, but be careful. The parts inside are delicate and easy to damage.
I can't say this will work for you, but I had exactly the same problem (I think the clicking noise has something to do with the hard disk being slightly dislodged - possibly after dropping it?). I found that giving the side of the Zen a sharp smack on my knee sorted it out.
maybe the problem is on yhe jack... you can can check the jack by dissamble your zen... this is the good link how you can dissamble your zen..
http://www.hardwarezone.com/articles/view.php?id=1331&cid=9&pg=1
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