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This can happen all the time... first remove the slide-in tensioner which pushes against the staples. Remove the single bolt with lock nut which is towards the rear of the stapler. Now you can pivot the staple rail down and out of the gun. Just remove any twisted staples from the rail. Now reassemble the rail by positioning the front of the rail to go into the small slots in the front of the stapler body and re-attach the bolt. You may now reload the staples and tensioner and continue working. Takes just a minute or 2.
Mine stopped working last night. I took it apart and was able to reassemble it properly. When both sides are rejoined the tip of the spring has to be inserted in the hole on the corresponding side (note red arrows on both pics)
You must have purchased the Swingline Stapler that is actually a Paper Weight. Do you have the 747 model, the one the airplane of named after?
Sometime the imbeded PC fails, preventing the robotic controls to release the staple or to reassemble automatically.
Please return for a complete replacement and a free trip to Disey Lane just pay for transportation, tickets, lodging, food, shipping, packaging, and handling. Have a nice day and thanks for flying with us.
Taking the stapler apart is a complex task if you can figure how to do that.To dismantle the stapler, slide back the top, remove two small screws on both sides, six on the bottom, four of the screws are under the sticker so you must peel off the sticker, you must also remove the sticker on top. There two tiny shinny screws at the bottom once you are inside. Now you have access to more screws you can take off to get to the staples place where the jam is. Watch cables where they are plugged to in case they come off. If you are are a mechanical technician or technically inclined you might be able to fix this yourself but you must be very patient.
First, are you using the recommended staples for this stapler? Many heavy duty electric staplers don't use "standard" desk staples. Second, try unplugging the stapler, unloading the staples, and if possible, reach a couple of fingers into the stapler and try manually pushing up on the staple head to see if you can get the driver blade to come down. Does it come down smoothly, or does it seem like there is something stuck in there? If you aren't sure about disassembling the unit (my usual method-but I'd recommend having the parts diagram handy), try using a flashlight to look at the underside of the staple head, where the staples come out - can you see anything stuck in there? If so, you might be able to use a small knife blade or small dental pick to get jammed staple pieces out.