Cant get all channels

take the seat off and then plug in the charger

I have the exact same problem. After a week, I lost all reception on the 10733 H 22000 transponder and (from memory) 10823 which means no BBC1, BBC2 or CBEEBIES which are a must in my house. I have used another set-top box and received those channels without a problem, so it would seem that the Tevion decoder is at fault and needs returning to ALDI

I have the EXACT same problem, and can't find the manual! help

if you have recived your virgin media card connect up box install new card when regeistered replace with eurovox box and rescan it worked in other areas

never ever do a factory reset /first you delete the channels then rescan it will not recognise the channels if they are still on the box

you should not have factory reset when you lose a chnl delete the chnl then rescan you never need to factory reset you lose the flash or newest update you had installed reflash your box and delete the chnls that are scrambled only and then rescan

CW A7 B2 EE 5F 9D D8 69 0E
3D 82 E6 58 8E 0D B3 62


TW AA B7 D1 D9 CE 8E 83 AF
8E 80 D7 EF 44 93 02 2B

Factory reset box fram main menue
now rescan box automatick scan
now turn on key EMU

Same problem with Channel 71 CBeebies. Tried rescanning which worked initially for a few weeks but it's back and rescanning does not fix the problem now.