Question about Maytag Neptune FAV6800AW Top Load Washer

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Machine quits during the spin cycle

My 3 year old Maytag Neptune TL runs fine empty, but with a load of laundry, the machine quits during the spin cycle. There is a clunk and bang, then a code "cd" apears on the display. I took the unit apart and found coins, a credit card and a washer, under the dual turning disks. I also took the pump apart and it checked out OK. If I remove the clothes and restart the machine, it will finish the cycle without any problems, but if I adjust the load and restart the machine it will not get very far without faulting out again. I also removed the front cover and ran it through a spin cycle while it was empty and I did not see anything unusual. I am a pretty good mechanic, but I this must be an electrical problem.

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  • RobBert Dec 18, 2007

    I replaced the tub displacement sensor kit on my top loader and still the UC error code still pops up around 8 minutes into the spin cycle. What should I do next?

  • RobBert Dec 18, 2007

    After replacing tub sensor kit. The same error code uc appeared again. I've also noticed a clicking noise coming from bottom center of machine. What is the solution?

  • Janelle 5 Jan 02, 2008

    Our FAV6800AW does the same thing. It stops at the beginning of the spin cycle and we get the dc code. We'd like to try to repair it ourselves, but cannnot find the clutch part to buy. Do you have any suggestions as to where we can order it from? Thanks

  • Catdba Jan 04, 2008

    Our Maytag Neptune quits when it starts the spin cycle as well. Very frustrated. Water does not drain before it goes into the spin cycle. Have had at least 3 repairman out no one can seem to fix it. Replaced the electronic board and the the drain sensor still does not work right.

    Any suggestions? The machine is only about 21/2 years old.

  • Anonymous Jan 05, 2008

    I have the same problem it stopped at 11 min. and said clogged drain I got some coins out and put it back together and it said the same thing again. Please help

  • stphnjnsn Dec 17, 2008

    I have the same problem. The load continues to become unbalanced.



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I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the Clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries to get it to clutch pulley hub to stay on after re-install, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out a trying a fix If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

Posted on Dec 15, 2008

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If you are hearing a clunk and a bang my guess is its not electrical. not being familiar with the suspension of that model, that is the first thing i would check. possibly a bad spring or a strut if it uses them

Posted on Aug 09, 2007


Its an electrical issue. If you run the thing empty and all works fine, then you know that the pressure switch/drain, struts, motor and such are fine. If you take the silver pane on the back off, hopefully the service guy did not take the troubleshooting guide. Here you can see where the problem is. (need to be a bit technical for this but its not too bad). Take the front cover off the machine and leave everything else connected. Take the tub sensor off the left hand side, its a little black strut mid way. Now go into service mode by holding down the enviro plus and spin only keys together for 3 seconds... wait for the beep, now press super wash, then delicates. You should see "UC". If you slide the strut to the back just past the #2 mark, display will show "UO" (unbalance open), now slide it to just below the #1 mark. You'll notice that it has to go way, way past the #1 mark before the board notices a "UO". IF you don't see this during your test, then your tub sensor is likely broken. Anyways the input signal from the ground to board seems to be weak and allows this to happen. If you have a volt meter with low DC settings, check the middle wire connection on the connector of the tub sensor (middle pink wire) and 12v dc (red/white wire). Do not do a continuity check or it will ruin the board. The signal out test is the blue/white wire, 0- 3.0 volts. Over all its a bad design, just get a cheap top loader (with out all the fancy computer stuff), these will run for 15 years, very little issues

Posted on Apr 02, 2008

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Their is more than likely more coins stuck in the white plastic part that has the black hose with hose clips. I removed several pieces of change and thought it was good to go but still did ND I again opened the panel and their was 2 nickles lodged in that white plastic part. This kept the water from draining out.

Posted on Jan 06, 2008

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My Maytag FAV6800AWW Neptune did the same thing. Called the Maytag 800# and they sent out an over inflated repair service. It is your clutch, mine was covered under warranty and it costs 16.00 and should cost no more than 80.00 to install with 1/2 hour labor. Mine spins the clothes so dry now it is unbelievable.

Posted on Sep 16, 2007

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