Sub-zero 650 / bottom freezer

How do I get the grate off the top of the refrigerator to get into the condenser.

How do I get the grate off the top of the refrigerator to get into the condenser.

We had the same problem. A "sub-zero certified" technician came, said we needed a new compressor. We are still under factor warranty for parts, but we paid for labor, etc. Anyway, about $1,000 later, we had a new compressor installed, a "leak" identified, and the "vacuum condenrser" off. Now (three months later) we have the exact same problem and the fridge won't go below 41 degrees. We're reluctant to "invest" another $1,000 on this, and are thinking about switching to a more "ordinary" but also more reliable model... any advise? We had the same problem. A "sub-zero certified" technician came, said we needed a new compressor. We are still under factor warranty for parts, but we paid for labor, etc. Anyway, about $1,000 later, we had a new compressor installed, a "leak" identified, and the "vacuum condenrser" off. Now (three months later) we have the exact same problem and the fridge won't go below 41 degrees. We're reluctant to "invest" another $1,000 on this, and are thinking about switching to a more "ordinary" but also more reliable model... any advise?

I had the same problem with my sub zero 650. I had to turn off the fuse power since the on off just wasn't enough. However, I too had to get a new condensor. You have to vacuum the condensor but I was doing that & it was all clean. I will NEVER get another subzero. The suction on the door doesn't work, the ice maker won't go on & off auto. anymore. My son cut his arm on the sharp edging and just missed his main artery & all sub zero did was come & "file the edge down". I've had too many services on it and now sometimes it runs loud. The suction thing is the worst, they said "to wipe it down" but that's not the problem, it just doesn't suction closed. I liked my GE Profile much better and never had issues with it.

I had the same problem with my sub zero 650. I had to turn off the fuse power since the on off just wasn't enough. However, I too had to get a new condensor. You have to vacuum the condensor but I was doing that & it was all clean. I will NEVER get another subzero. The suction on the door doesn't work, the ice maker won't go on & off auto. anymore. My son cut his arm on the sharp edging and just missed his main artery & all sub zero did was come & "file the edge down". I've had too many services on it and now sometimes it runs loud. The suction thing is the worst, they said "to wipe it down" but that's not the problem, it just doesn't suction closed. I liked my GE Profile much better and never had issues with it.

I too have the vacuum light and a warm freezer. Repair came last week and said there was a blockage in the line, which they cleared. Next day light was back and unit warm. Now service says I need a new condenser and compressor. the parts are covered but labor($500.00) isn't. Is this unit worth it? It is 8 yrs. old and was a replacement under warranty for a 5 yr. old 550 from sub-zero. I too have the vacuum light and a warm freezer. Repair came last week and said there was a blockage in the line, which they cleared. Next day light was back and unit warm. Now service says I need a new condenser and compressor. the parts are covered but labor($500.00) isn't. Is this unit worth it? It is 8 yrs. old and was a replacement under warranty for a 5 yr. old 550 from sub-zero.