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1- Check if the black toner bottle is seated correctly in position > if not it will result in the error code.
Removing the black toner bottle and manually opening and closing the end cap along with re-seating the bottle may resolve the code.
2-The gear stripes out do to friction in the developer assembly. Replacing the gear may not resolve the problem. Open the developer and check for toner clumping and for a stuck auger. Rotate the auger by hand with the cover open and see if the toner moves freely.
It has been found that the D cut portion of the drive gear can strip out and not allow drive to the developer. The drive gear is a X shaped gear.
Try restarting your printer to see if the scanner lense moves properly and not jammed next you need to download the latest driver and suite from manufacturer`s website which shall definatly solve your problem.
Toner gets in the developing assembly toner sensor (TS1) and may be shorting out the sensor. Blow out any toner in the sensor wiring and check to see if measure resolved the symptom. The toner level sensor has an open-circuit, replace the toner sensor. Toner Sensor FK2-0358
However, re-attachment of the sensor also solves the symptom.
When the symptom has occurred, make the following selections in service mode [COPIER > I/O > DC-CON] and check the setting for the bit1 of [P021]. If the setting is "1", re-attach the toner sensor.
One problem found has been the toner sensor scraper blade in the developer not making contact with the surface of the toner sensor. To check the toner sensor scraper blade first set up a work area. Lay out several sheets of 11 x17 paper on the work surface. Disassembling the developer is a messy job. Remove the upper cover of the developer and then rotate the developer in a counter clock wise direction. Basically the cylinder should rotate so the toner is scraped off of the cylinder by the developer blade. If it is rotated in the wrong direction a large amount of toner will adhere to the developer cylinder and makes a mess. The toner sensor is located on the on the outside of the developer and part of it goes through the wall of the developer unit. Next look at the inside surface of the developer where the toner sensor is mounted while rotating the developer cylinder in the correct direction. There is a mylar scraper sheet that needs to touch the inside surface of the developer wall. In the image below the inside surface of the developer wall is being touched by the mylar scraper blade. If the blade is damaged or broken off the toner will not be cleaned off of the sensor and give the error code E024. If the blade is the problem the developer will need to be replaced. The part number for the developer is FM2-0287-010.
The main reason for the error code is an incorrect toner cartridge being used in the copier. You can turn the copier off, but it will not flush from memory. in order to correct the issue perform the following:
1. Turn the printer off
2. Remove the incorrect toner cartridge
2. Unplug the power cable from the wall outlet.
4. Plug the Printer back on
5 Turn the printer back on
You will see the message change to another message requesting to insert the toner cartridge.
6. Insert the old or new correct toner cartridge into the copier.
If this resolves the problem good else you will have to replce the carrtridge.
try a different toner first .... doesn't have to be a full one ... just a different toner box. had the same on a machine and it was only a bad toner cartridge. so the easiest thing to do is swap drum units with toner installed ... if it turns out to be the cartridge you can have a look at the right side ... there is a hole in it and a white plunger moving there and gives the machine the current toner amount in the cart.
E013 refers to the waste toner receptical being full, but in this case the toner melts at the end of the worm screw assembly causing the cleaning unit to block up, activating the microswitch which tells the machine the waste toner bottle is full. The solution is to try to free up the worm screw assembly, failing that, replacement of the drum cleaning assembly.