I have the same problem. you need to press in the "reset" button with a paperclip for it to shut off. You won't lose the music. You should make sure you power off the device before unplugging it from the USB.
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The MP3 player is charged by connecting the supplied USB cable to the
MP3 player and then plugging the other end of the USB cable into the USB
port of a working computer. This cable is also used to copy music files, video and photos to the MP3 player from the computer.
First disconnect PC from power cable for 10 minutes (unplug).Disconnect player from USB. reinstall player software. Then connect back player, it should work.
The player needs to be charged via the USB connnection on your PC. If it doesnt fit, try the USB ports on the back. If its not working/not charging, please test the MP3 player on another PC.
Get the firmware upgrade from the Samsung website: http://www.samsung.com/us/support/download/supportDown.do?group=audiovideo&type=mp3players&subtype=flashmemory&model_nm=YP-U3JQPY&language=&cate_type=all&dType=D&mType=FM&vType=L&prd_ia_cd=03040200&disp_nm=YP-U3JQPY
But, it sounds like the USB interface on your computer is diverting all of the power to the USB port, and away from the mouse/keyboard slots - you may need to contact your pc manufacturer on that one.
its not your computer its the firmware you can go to samsung .com and get a older version of the firmware and put it in yourself you might haft to put it in the wma only mode to do this
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