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simon, i would take a guess on the sump being blocked up.
remove rear inspection panel, you will see the drain pump on the left with a black hose coming out of it going up and attaching onto the drum by a clamp.
tilt the machine forward and put a basin underneath. using pair of vice grips remove that clamp and pull the sump down and off. hopefully this will be full of debris, clean out and put back together.
should do the trick.
great old machine that, wont get one like it again.
It probably needs a new Pump, the wm72 has what they call a magnet pump and they can give false readings to the programme. Anew pump will cost sround 20 GBP. For an engineer to do it will cost around 50 GBP.
Some softeners are too thick, you could dilute this with water before you add to the machine. Note: Your tube to the softener drawer could be loose or something, you could check this by taking the top of the machine off to examine. Actually simple.