Both screens (outside and inside) are not working properly. When I open the phone the inside screen is white. The outside screen is not working at all. The inside screen will come to if I close the phone and open it like three times. It is a little over a year old. Can you help me? It has never had water damage or been dropped.
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I think the problem with your phone is that, the flex on the screen of your phone is malfunctioning and will need to be replace.
The problem is common with flip and slide phones. The
flex gets worn out as a result of constant opening and close of the
flip or slide phone.
I would urge you to replace the flex and I
am assuring you that your screen will display picture again. You might
also be lucky to find out that the flex is not well fix, that is, it
may have loosed contact.
If you cannot change the flex yourself,
maybe you should take the phone to a local repairer within your
vicinity, so that the flex can be fixed/replaced.
Moto RAZR phones are notorious for this. Best thing to do - Get a new phone. Inside of the hinge, there is a sensor that detects if the phone is open or shut. When you open the phone, it still thinks its closed, so the screen stays white, and if im correct the outside display should still work. Pretty much not-fixable unless you know someone who can take it apart and re-position the sensor (will void the warranty)
I use to work for Cingular Wireless and this happened often.
Try opening and closing the handset a little forcefully. It should re-seat the screen onto the contacts.
If that doesnt help, have it replaced since its new.
Best of Luck.
Before you open it and look inside it check to see if the magnetic switch is stuck. Check it with a kitchen magnet to the upper righthand corner of the keypad. There is a magnet in the lower righthand corner to activate it. Do some of the function work when it is closed? If they do then it is not the cable but the switch. Does the outside screen look the same as if it is closed then it is this switch? Could be a bad one, something stuck in there, or it could be stuck.
Ok so when I close my phone I still see the time and my background picture but no light immanates (hope I spelled that right)from the screen if thats what your saying that's normal. Now as far as the inside screen if you dropped it the connection that lets the phone know it's closed may be jarred lose and offset (not sayin u dropped it)although you say it dims. When you close your phone the inside screen should turn white and then turn off just barely have your phone open to check, if it does this then the connection is working. And you need another opinion.