Question about LG LRBN20510WW Bottom Freezer Refrigerator
Hi there, the above won't keep cool. Freezer and fridge lost the ability to keep things cold. Ice despenser still work althouth it's not producing ice. Can you help?
I purchased this LG refrigerator 3 years ago. I was impressed with the bottom mount freezer. After 2 1/2 years the problems began. Evidently the water was freezing in the condenser unit, causing the water to overflow into the bottom of the freezer, thus overflowing onto my hard wood floors. After several repairs, I was told by the repair person that the company had produced a new electronic board that would correct the problem. Hmmm..that seemed strange. So I googled LG refrigerator bottom freezer mount and lo and behold what do we have??? It appears that this problem is generic to the LG Brand. One man actually took a sledge hammer to his LG frige and video taped it on You Tube. WARNING AVOID PURCHASING AN LG. ALSO, DO NOT BE FOOLED BY EXTENDED WARRANTY PLANS SOLD TO YOU AT MAJOR RETAIL STORES LIKE BEST BUY. THEY PRACTICE DECEPTIVE ADVERTISING WHEN SELLING THE EXTENDED WARRANTY. THEY CLAIM THAT AFTER THE THIRD REPAIR IS COMPLETED AND A FOURTH ONE IS WARRANTED, THE BUYER IS ENTITLED TO A REPLACEMENT OF THE PRODUCT (NO LEMON POLICY). FALSE FALSE..THE KEY WORD HERE IS COMPLETED. PER TERRY CUSTOMER SERVICE SUPERVISOR EXT 156886 (BEST BUY), A REPAIR IS CONSIDERED COMPLETED 90 DAYS AFTER THE JOB HAS BEEN DONE AND IT HAS NO FURTHER PROBLEMS. IN OTHER WORDS THE REPAIR PERSON HAD BEEN AT MY HOME 4 TIMES (PER CONTRACT I SHOULD HAVE HAD A REPLACEMENT) BUT SINCE 90 DAYS HAD NOT LAPSED BETWEEN VISITS, I WAS NOT ENTITLED TO A REPLACEMENT AS STATED IN THEIR NO LEMON POLICY. FUNNY THING, THIS WAS NOT WRITTEN IN THE EXTENDED WARRANTY CONTRACT. OH, ONE OTHER SMALL DETAIL, IN ORDER TO BE CONSIDERED A REPAIR THEY HAVE TO REPLACE A PART DURING THE REPAIR VISIT. SO THE REPAIR VISITS WHERE THEY CAME AND ATTEMPTED TO REPAIR THE FRIDGE WITHOUT REPLACING A PART, DID NOT COUNT TOWARDS THE 3 REPAIR VISITS CLAUSE BECAUSE A PART WAS NOT REPLACED. CAN YOU BELIEVE THIS??? I NOW KNOW WHY THEY ARE BEING SUED IN OHIO FOR CONDUCTING BUSINESS IN A DECEPTIVE AND FRAUD MANNER. THEY CHARGE YOU $200 FOR AN EXTENDED WARRANTY AND LITERALY STEAL YOUR MONEY AND SELL YOU A DEFECTIVE PRODUCT.
Posted on May 06, 2008
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