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Question about iLO (2 GB) MP3 Player

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ILO MP3 Player

My player wont start but when connected to the system it will be recorgnised as STMP3500 device and wont come on

Posted by Abey on

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1 Answer

ThaMp3Doctor

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This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 05, 2008

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0helpful
1answer

Asking for STMP3500

OK, I can only help with download link to download the software but you will do the installation. This is it: http://www.brothersoft.com/stmp3500-driver-download-300267.html
Also, its a zip file but you'll unzip it then install. Hope that puts a smile on your face.
3helpful
2answers

ILO MP-556 MP3/WMA player

Revised iLo instructions for Windows Media Player 11:
Connect the iLo to the computer
In Windows Media Player 11, Run the mouse over the Sync tab
Click the little black arrow that appears underneath the Sync tab
Select More Options
Click the Devices Tab
Highlight the iLo
Click Properties
Uncheck box, "Create Folder Hierarchy on Device"
Download the firmware file at: https://system.netsuite.com/core/media/media.nl?id=16076&c=432868&h=b25618a8ea7ead5c9573&_xt=.zip
then proceed with the rest of the directions
-Tha Mp3 Doctor

iLO Mp3 Player
"Flash Error"
1. Connect the player to the PC using the USB cable. 2. Open Windows Media Player. 3. Go to the Sync or Devices tab and delete all content from the player. 4. Go to the Tools menu and select Options. 5. Select the Devices tab, highlight the ILO or Siren player and click on Properties. 6. Uncheck the box "Create Folder Hierarchy on Device" ---- "Firmware Upgrade" (provided by jwmgotee):
I just repaired/reformatted my 1.0 GB Ilo following the instructions below with no problems:
Please connect the player to a rear USB port on the computer. The display should show “USB Connectedâ€
. (If not, please press the power button.) Please make sure that all unused programs and applications are closed. You can close the applications by closing as many of the icons in the lower right hand corner (by the clock) as possible. Download the correct Firmware Click here (https://system.netsuite.com/core/media/media.nl?id=16076&c=432868&h=b25618a8ea7ead5c9573&_xt=.zip) to download the ILO 116 Firmware Click Open to initiate the download Double click on the ILO or Siren folder icon. There will be 14 icons. There will be a Setup icon that looks like a box with a blue line on it; please double click on this. Then click Run - this will open the Install Wizard. The Install Wizard has the instructions on the screen as you go through it. Once the firmware has installed, please click the Start menu, then Programs. Look for the icon that says ILO or Siren, and then double click the Firmware Update to install to the player. Depending on how severe the corruption to the firmware on the player is, you might have to do this step 2 or 3 times in order for it to completely repair the firmware. It will now search for the ilo. This may take a while depending on how corrupted the firmware is, so be patient.
After it has found the ilo, it will say, "A device has been detected in recovery mode and is being initialized. Please wait."
The ilo should come back to life and start showing it's glorious "USB Connected" screen.
The "Firmware Update" window should appear. Select "Format Data Area" to rid the player of corrupted firmware data. And click "Start".
It can take anywhere from 2 to 4 minutes to re-flash the ilo and the program might appear to have locked up, but it hasn't. So don't close the program or disconnect the ilo!
If the program fails to find the ilo and gives you an error like, "Device Timeout" or something similar, you need to reinstall the ilo drivers. This can be done by inserting the ilo cable into a USB port it has never been plugged into before. Or you can reinstall the drivers by reinstalling the Rave-MP program. (Remove it, restart the computer, and then install it again).
Although, plugging it into a new USB port is the fastest and easiest option.
If your player won't even turn on, follow these instructions first and then those above:
First, remove the battery. While this isn't necessary to get the player into recovery mode, it insures the unit will not power on before the cable is inserted.
On the ilo, hold the "Power" button down while inserting the USB cable. Continue holding the power button down for 5 seconds more after the cable is inserted. The backlight on the ilo will remain off during this time, making the screen appear to be blank.
An hourglass should appear on your computer and Windows should say,
"Found new Hardware 'SMTP3500".
1helpful
1answer

Problem with mp3 player

iLO Mp3 Player
"Flash Error"
1. Connect the player to the PC using the USB cable. 2. Open Windows Media Player. 3. Go to the Sync or Devices tab and delete all content from the player. 4. Go to the Tools menu and select Options. 5. Select the Devices tab, highlight the ILO or Siren player and click on Properties. 6. Uncheck the box "Create Folder Hierarchy on Device" ---- "Firmware Upgrade" (provided by jwmgotee):
I just repaired/reformatted my 1.0 GB Ilo following the instructions below with no problems:
Please connect the player to a rear USB port on the computer. The display should show “USB Connected”. (If not, please press the power button.) Please make sure that all unused programs and applications are closed. You can close the applications by closing as many of the icons in the lower right hand corner (by the clock) as possible. Download the correct Firmware Click here (https://system.netsuite.com/core/media/media.nl?id=16076&c=432868&h=b25618a8ea7ead5c9573&_xt=.zip) to download the ILO 116 Firmware Click Open to initiate the download Double click on the ILO or Siren folder icon. There will be 14 icons. There will be a Setup icon that looks like a box with a blue line on it; please double click on this. Then click Run - this will open the Install Wizard. The Install Wizard has the instructions on the screen as you go through it. Once the firmware has installed, please click the Start menu, then Programs. Look for the icon that says ILO or Siren, and then double click the Firmware Update to install to the player. Depending on how severe the corruption to the firmware on the player is, you might have to do this step 2 or 3 times in order for it to completely repair the firmware. It will now search for the ilo. This may take a while depending on how corrupted the firmware is, so be patient.
After it has found the ilo, it will say, "A device has been detected in recovery mode and is being initialized. Please wait."
The ilo should come back to life and start showing it's glorious "USB Connected" screen.
The "Firmware Update" window should appear. Select "Format Data Area" to rid the player of corrupted firmware data. And click "Start".
It can take anywhere from 2 to 4 minutes to re-flash the ilo and the program might appear to have locked up, but it hasn't. So don't close the program or disconnect the ilo!
If the program fails to find the ilo and gives you an error like, "Device Timeout" or something similar, you need to reinstall the ilo drivers. This can be done by inserting the ilo cable into a USB port it has never been plugged into before. Or you can reinstall the drivers by reinstalling the Rave-MP program. (Remove it, restart the computer, and then install it again).
Although, plugging it into a new USB port is the fastest and easiest option.
If your player won't even turn on, follow these instructions first and then those above:
First, remove the battery. While this isn't necessary to get the player into recovery mode, it insures the unit will not power on before the cable is inserted.
On the ilo, hold the "Power" button down while inserting the USB cable. Continue holding the power button down for 5 seconds more after the cable is inserted. The backlight on the ilo will remain off during this time, making the screen appear to be blank.
An hourglass should appear on your computer and Windows should say,
"Found new Hardware 'SMTP3500".
0helpful
1answer

I can't get rid of the error message

yes, buy a diff. brand!! and then tell wal-mart, ilo brand it sucks!!
0helpful
1answer

It wont turn on it justskeep flashing ilo

try connecting it to your comp or any other charging device, then turn it on-off
0helpful
6answers

STMP3500 driver for PhilipsGogear 1 gb

The driver is installed when you install the Firmware Manager software on the product CD.

The player will show as STMP3500 when it is in recovery mode (usually caused by corrupt firmware)

Install the Frimware manager.

Connect the player.

If asked for a driver let Windows search automatically.

If you get a Signed Driver message just click ok to continue.

Run Firmware Manager and follow the on-screen prompts, and all should be well.
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2answers

Ilo mp3 problem

it wont play it just loads for ever
3helpful
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STMP3500 driver for PhilipsGogear 1 gb

The rechargable battery is dead, and unless you can replace it, you have a useless paperweight. Generally, when the battery is fully discharged it comes up with the missing STM3500 message. When it recharges in the usb port, the message will go away after uninstalling the MP3 player. When it won't recharge, it is gone without a new battery.
0helpful
1answer

No files found

Ok I have same player, same problem. Turns out Windows Media player copied the files into the FM subfolder on the device. FIX: connect device to computer. Do not open WIndows media player, instead open windows explorer, in there you should see the ilo as a new drive. Click the drive and go into the FM folder, now select all files and drag them directly to the drive. The secret is the files have to be outside of the FM folder loose in the device (not in any folder) After that I safley removed the device from the system tray icon and powered it on and the songs were all there. It runs an index process that creates the lists, this takes a second.
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